Maintenance Supervisor - Mandarina

AMA - Arizona Multihousing Association; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Premium pay for after-hours

Up to 40% apartment discount

Continuing education and tuition reimb

Generous PTO

Health and wellness benefits

4% company match for 401k

Avanti Shares program

Avanti Cares Program

Job summary

Avanti Residential is seeking a Service Manager to lead the maintenance team at Mandarina, a 180-unit community in Phoenix, AZ. You will oversee preventative maintenance, unit readiness, and after-hours emergencies to keep residents comfortable and operations smooth.

Responsibilities include supervising staff, coordinating with vendors, and managing the maintenance budget with the Community Manager, while delivering strong customer service and ensuring safety standards throughout the property.

Qualifications

• High School Diploma or GED is required.
• Experience with property management maintenance is required.
• EPA Type II or Universal Certification is required.

Responsibilities

• Lead maintenance staff by setting directions, priorities, and schedules daily.
• Develop and manage a preventative maintenance program to minimize emergencies.
• Ensure units are ready for new move-ins via inspections and quality control.
• Oversee work orders for timeliness, safety, and quality.
• Respond to 24-hour emergency maintenance on-call responsibilities.
• Maintain strong customer service with residents, vendors, and team members.
• Manage maintenance budget with Community Manager to meet property goals.

Skills

Communication skills

Budget knowledge

Maintenance leadership

Written/oral communication

Education

High School Diploma or GED

EPA Type II or Universal Certification

CAMT certification

CPO certification

Tools

Yardi

HappyCo

SightPlan

Job description

Description

Community Name: Mandarina; 5402 E Washington St, Phoenix, AZ 85034

Unit Count:180

Full Time/Part Time: Full Time

Schedule:M-F; on-call required

Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky’s the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!

Wonderlic Assessment:

In the early stages of our hiring process after an application is submitted, a pre-employment assessment called Wonderlic is sent to all qualified candidates. This 45-minute assessment is a required step in our selection process to help us better understand fit for the position by defining strengths, motivational fit and work style. Please note that candidates who receive the assessment must complete it to proceed to the next steps in the hiring process.

Want to learn more about the Wonderlic Assessment?

The Service Manager leads and delegates all maintenance requests, preventative maintenance procedures, and amenity area maintenance for the property. This position leads the maintenance team by being a mentor and a leader. Additionally, the Service Manager is responsible for the curb appeal of the apartment community, maintaining inventory, and coordinating with vendors. This position works directly with the Community Manager on all aspects of the community and oversees the property to create a comfortable environment for residents, visitors, and associates. The Service Manager manages the maintenance budget with the Community Manager to achieve all property goals. This role will respond to after-hours emergencies (on-call) as well.

What You’ll Do…

• Manage maintenance staff by setting directions, priorities, and schedules daily.
• Maintain, build, schedule, and complete a preventative maintenance program that minimizes emergency repairs and services with a minimum weekly overview.
• Ensure apartment units are ready for new move-ins by conducting inspection and quality control.
• Ensure maintenance work orders are completed in a timely manner and to the highest standards of efficiency and safety procedures.
• Responsible for 24-hour emergency maintenance with on-call responsibilities and scheduling.
• Ensure prompt repairs are done in times of emergency failures.
• Demonstrates strong customer service skills and maintains clear, professional communication with residents, vendors and team members.

Requirements

What You Need to Succeed…

• High School Diploma or GED required.
• 3 years of experience with property management maintenance required.
• 1 years of supervisory experience required.
• Proficiency in plumbing, electrical, appliance, heating, air-conditioning, and many other areas of repair required.
• EPA Type II or Universal Certification required.
• CAMT certification preferred but not required.
• CPO certification required for properties where applicable based on local regulations and property-specific operational requirements.
• Written, verbal, and oral communication skills; including checking email and phone/voicemail daily.
• Budget knowledge.
• Basic computer skills and knowledge of property management systems such as Yardi, HappyCo, SightPlan, etc.
• Pass criminal background screening prior to employment.
• Possession of a valid driver’s license and up-to-date vehicle insurance is required.
• If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.

What We Do for You…

• Premium pay available for required duties completed outside regular operating hours based on business needs and after-hours coverage.
• Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
• Up to 40% apartment discount.
• Continuing education and tuition reimbursement.
• A generous PTO policy.
• Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
• 4% company match for your 401k.
• Avanti Shares equivalent program for hourly employees where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return.
• Avanti Cares Program that helps employees in financial need.
• Tenure-based Anniversary Recess.
• Avanti Advisors Program to help new hires with onboarding.

Application Deadline: We are accepting applications continuously and will review them as they are received until the role is filled.

This job description is not an all-inclusive list of duties and responsibilities. Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with [e-mail].