Maintenance Supervisor - Central Terrace

Elmington; Knoxville (TN); On-site; USD 46,000 - 70,000; Full time

Job summary

Bedrock Property Management seeks a Maintenance Supervisor to oversee the full maintenance process, order supplies, diagnose problems, and perform service requests with strong HVAC, plumbing, electrical, and carpentry background.

You will lead maintenance staff, manage budgets, and ensure high-quality service to residents and owners, while adhering to company policies and safety standards.

Qualifications

• Provides exemplary customer service to residents and guests.
• Supervises maintenance of the property's physical condition.
• Uses hand and power tools for upkeep tasks.
• Oversees debris removal and outdoor maintenance.
• Responds to issues outside normal schedule when required.

Responsibilities

• Supervise service staff workflow and delegate workload.
• Meet and exceed budget expectations for expenditures.
• Order supplies, materials, and tools as needed.
• Diagnose and repair major appliances, HVAC, plumbing, electrical (unlicensed), carpentry, pool, roof and gutter issues.
• Address landscaping and snow/ice removal; communicate with residents and coworkers.

Skills

Customer service

Property maintenance

Hand tools

Power tools

Budget & scheduling

Effective communication

Climbing/physical stamina

Education

EPA Section 608 Certification (HVAC)

HVAC Certification

Tools

General carpentry tools

Job description

At Bedrock Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Bedrock focuses on providing the best service to our residents and our owners!

Bedrock Property Management Purpose and Core Values

The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service.

Our Core Values

• Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle ‘good for the hive, good for the bee.’
• By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity.
• Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company.
• Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency.

POSITION SUMMARY

As the Maintenance Supervisor, you will oversee the entire maintenance process for the property by ordering supplies, diagnosing maintenance problems, and performing service requests while having a strong background in HVAC, plumbing, electrical, and general carpentry.

KNOWLEDGE/SKILLS/ABILITIES

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Supervises the maintenance of the the physical condition of the property.
• Utilizes hand tools and power tools to participate in upkeep.
• Oversees the removal of debris and other objects from the property.
• Responds to issues outside of normal work schedule when required.
• Professional and timely responses to all work orders.
• Ensures the adherence to all company policies and procedures.
• Performs all other duties as assigned.

ESSENTIAL JOB FUNCTIONS

• Supervises the workflow for the service staff and delegate workload to staff.
• Meets and exceed budget expectations for expenditures.
• Orders supplies, materials, and tools as needed.
• Ability to diagnose problems and repair major appliances, HVAC, plumbing, electrical (when no license is required), general carpentry, pool care, and roof and gutter repairs.
• Address issues with landscaping and snow/ice removal.
• Communicate effectively with residents and coworkers even in difficult situations.
• Perform service requests correctly and promptly.
• Operating computers and other technological devices to access email, and company-utilized software.
• Successfully execute Bedrock's non-negotiables for service work orders and vacant turn times.
• Proven leader, forward thinker, innovative, and driven
• Performs all other duties as assigned.

SPECIFIC EDUCATION OR EXPERIENCE

• Required:
  • Candidates must hold at least one of the following certifications. If not currently certified, the selected candidate must obtain the required certification within 60 days of employment.
  • EPA Section 608 Certification (HVAC): Required for technicians handling refrigerants in HVAC systems. Ensures compliance with federal environmental regulations.
  • HVAC Certification: May include certifications such as HVAC Excellence or equivalent that validate HVAC-specific technical skills.
• Preferred:
  • OSHA 10 or OSHA 30 Certification: Demonstrates general workplace safety knowledge, particularly valuable in construction and technical environments.
  • CPO (Certified Pool Operator): Beneficial for roles involving pool and spa maintenance; includes training in water quality, safety, and mechanical systems.
  • Plumbing or Electrical Licenses: Depending on state requirements, licenses or certifications in plumbing or electrical work are advantageous and support a broader range of maintenance capabilities.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 75 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate to high.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is required.

TRAVEL REQUIREMENTS

• Travel up to 10% of the time.

The Bedrock Experience

We're creating a different kind of company at Bedrock. We promise we will never be ordinary, which we hope you can see by this job description. At Bedrock, you will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Bedrock could very well be the last company you ever work for.

Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.