Maintenance Supervisor

The NRP Group LLC; Walnut Creek (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commission & bonus

Paid vacation & sick leave

11 Paid holidays

Paid maternity & parental bondingleave

Disability insurance (short & long)

Medical/Dental/Vision/Life Insurance

401(k) Match

Training, certification, & growth

Employee referral & recognition

Job summary

The NRP Group LLC is seeking a Maintenance Supervisor for Terrace at Walnut Creek in Walnut Creek, CA. The role oversees all maintenance operations, coordinates preventative tasks, and ensures quality living environments for residents.

Candidates should have 5+ years of apartment maintenance experience, a High School diploma or equivalent, and a CFC certification. Proficiency with Microsoft Office and Yardi is preferred; strong customer service is expected.

Qualifications

• Education: High school diploma or equivalent; CFC Universal Certification; knowledge to complete maintenance assessment to Maintenance Supervisor standard.
• Experience: At least 5+ years of maintenance/repair experience in apartment communities.
• Technical Skills: Strong computer skills; proficiency in Microsoft Office; Yardi experience preferred.

Responsibilities

• Direct and oversee all maintenance operations for the community.
• Schedule preventative maintenance, inspections, and safety-related tasks.
• Maintain records and reporting per company policy; monitor expenses and budget.
• Coordinate apartment turns, manage inventory, and coordinate contracted services.
• Ensure safety policies are followed; supervise use of tools and equipment.

Skills

Maintenance experience

Customer service

Leadership

Education

High school diploma or equivalent

CFC Universal Certification

Tools

Microsoft Office

Yardi

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.

Come join The NRP as the Maintenance Supervisor at Terrace at Walnut Creek!

Under the direction of the Community Manager, the Maintenance Supervisor is responsible for all physical aspects of the apartment’s community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Essential Functions Statement(s):

Maintenance Services
Direct and oversee all aspects of maintenance of the community Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
Maintain accurate records for all required reporting and record keeping outlined by NRP policy
Walk the property daily to uphold curb appeal and monitor safety issue
Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
Complete all service requests and apartment turnovers in line with NRP policy and procedure
Supervise use of property golf carts and all other major tools and equipment when applicable
Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
Conduct and document monthly safety meetings including procedures, training, safety equipment, MSDA and use of equipment
Perform other duties as required

Customer Service

Complete service requests from residents and team members in a timely fashion, in accordance with company policy
Ensure excellent customer service with courteous and professional attitude toward all customers and team members
Audit key tracking system daily and weekly
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
May occasionally be required to assist at other properties
Run errands to support the property as necessary

Personal Development

Support and assist Community Manager and Recruiting Department with new hire selection
Train, coach, and mentor team members, ensuring appropriate training is received
Create a team environment: hold weekly team meetings; manage by goals, open communication
Generate work and on-call schedule for service employees
Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.
Provide recommendations for compensation adjustments, promotions, and terminations

SKILLS & ABILITIES

Education: High school diploma or equivalent; CFC Universal Certification; sufficient knowledge to thoroughly complete maintenance assessment up to the standard of a Maintenance Supervisor

Experience: At least 5+ years of experience maintenance and repair for apartment communities

Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred

Other Requirements: Reliable transportation for essential job functions

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discriminationdue tocolor, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.