Maintenance Supervisor

Optimum; Town of Mount Pleasant (NY); On-site; USD 77,000 - 127,000; Full time

Job summary

Optimum is seeking a Maintenance Supervisor in Hawthorne, NY. You will oversee plant performance, ensure staff are trained, and uphold customer experience standards while maintaining reliability per platform specifications.

The role requires supervisory experience, strong analytical and communication skills, and the ability to work flexible hours. DOT-compliant driving may be required, with an emphasis on safety and teamwork.

Qualifications

• Associate degree preferred; six years of related technical experience.
• BBT IV certification or equivalent; able to demonstrate tasks.
• Supervisory experience preferred; able to lead a team.
• Knowledge of PC software including DOS, Windows, networks and internet.

Responsibilities

• Understand business metrics and align actions with company goals.
• Motivate and guide the team; ensure accountability and customer focus.
• Monitor team progress with metrics and scorecards.
• Provide coaching, development plans and training to staff.
• Shape roles to build capabilities and define clear goals.
• Maintain professional conduct and safety standards.
• Champion safety and integrate it into daily activities.

Skills

Supervisory experience

Effective communication

Team leadership

Strong analytical skills

Education

Associate's Degree preferred

BBT IV certification

Tools

DOS/Windows

Network knowledge

Local number portability systems

Coax & fiber knowledge

Job description

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Maintenance Supervisor

Location: Hawthorne, NY, US, 10532

Brand: Optimum

Requisition #: 12571

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

The Maintenance Supervisor will ensure that plant performance is maintained in concert with specifications defined by Platform of Choice. The Supervisor will ensure that plant reliability is at an acceptable level resulting in a satisfactory customer experience. The Supervisor will ensure that staff is trained to appropriately support both the specifications and customer experience.

Responsibilities

• Possess knowledge and understanding of the key drivers and goals of the business, including financial and operational business metrics. Understand how your actions and decisions impact the organization. Make sound decisions that continuously align with our goals and daily activities
• Motivate and engage team, providing clear direction that demonstrates accountability, ownership, and an understanding of how the team's work and each individual can contribute to Optimum's success by translating organizational goals into team and individual goals. Ensure all employees demonstrate identified behaviors, that actions and decisions are made through the lens of the customer, and goals align with those outlined by the business. Measured via goals and metrics in the performance management program
• Monitor priorities and progress of team using departmental and individual metrics. Drive accountability for actions, commitments, and customer focus. Measured via monthly scorecard, annually in the performance management system, and employee actions taken
• Deliver ongoing feedback, coaching, development plans and training to reinforce appropriate behaviors, teach employees new skills, motivate employee to pursue higher levels of performance, mentor employees, and correct performance deficiencies, in a supportive environment of continuous development and professional growth. Measured via documentation of coaching session, development plans, training, and corrective action as appropriate. Take action as appropriate with top and bottom performers
• Shape roles and assignments in ways that build employees' capabilities and leverages talent. Define clear business and behavioral goals, expectations, measurements, and development actions. Measured via performance management and learning management
• Manage professional conduct holding team, peers, and yourself accountable for adherence to values, polices, and performance standards
• Demonstrate a relentless focus on the safety and well-being of our employees. Role model safe work practices and personally champion a proactive, behavior-based safety agenda that links safety consciousness into all daily activities

Qualifications

• Associate's Degree preferred; minimum of six years related technical experience
• Must be certified in the job competencies BBT IV or equivalent and be able to perform, explain and demonstrate all related tasks
• Supervisory experience preferred
• Extensive knowledge of PC software applications including DOS, Windows, Network and Internet communications
• Preferred knowledge of Local number portability, Optimum telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems
• Knowledge of effective field installation & repair techniques and procedures and the demonstrated capacity to interpret coax and fiber design principles. Complete understanding of the HFC network systems including troubleshooting, repair and maintenance
• Strong analytical and problem solving skills necessary to generate effective installation, service, and maintenance tactics
• Strong communication skills (oral and written)
• Ability to work as a productive member of a team and work effectively in a fast-paced, changing entrepreneurial work environment
• Working knowledge and understanding of laws, rules, codes and regulations applicable to the work to be performed
• Ability to work a flexible schedule including weekends, nights, and evenings. Must be able to accept assignments based on the needs of the business
• Ability to report to work and/or be available to contact in emergency situations, as business need dictates
• Ability to work standby, as required
• Ability to work well under pressure while performing multiple tasks
• Must possess and maintain a valid driver's license in good standing within the state of current residence
• Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is$77,112.00-$126,684.00/ year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.

Nearest Major Market: White Plains

Nearest Secondary Market: New York City