Maintenance Supervisor

Trinity Management Company; Mesa (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off and holidays

Medical, dental, and vision benefits

Retirement savings options with 401(k)

Opportunities for professional growth

Collaborative work environment

Supplemental bonus pay

Job summary

Trinity Management Company in Mesa, AZ is seeking an experienced Maintenance Manager responsible for overseeing property maintenance, guiding a high-performing team, and driving cost-effective operations within budget.

You will mentor technicians, housekeepers, groundskeepers, and porters; coordinate repairs, safety, and vendor relations; ensure timely responses to requests, and maintain compliance with policies while delivering a high standard of resident satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills and relationship management.
• Exceptional organizational and detail-oriented abilities.
• Proven time management and deadline-driven execution.
• Analytical and problem-solving capabilities.
• Supervisory and leadership experience with team coaching.
• Ability to prioritize tasks and delegate effectively.
• Resilience in a high-paced, sometimes stressful setting.

Responsibilities

• Recruits, interviews, hires, and trains new staff.
• Team Management of Maintenance Technicians, Housekeepers, Groundskeepers and Porters
• Delegates Team Schedules and prioritizes daily maintenance including work orders, turns, pools, and general grounds keeping.
• Monitors all maintenance projects through their completion and ensures appropriate follow up communication and documentation is completed.
• Delegates all tasks appropriately to maximize efficiency of the maintenance team.
• Ensures all the team's projects are completed on or before scheduled completion date.
• Maintains appropriate staffing levels to meet the property needs including but not limited to on call scheduling.
• Evaluates employee's work performance and provides ongoing feedback and goals for each team member.
• Coaches and mentors team members to assist their advancement within the company.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Analytical skills

Supervisory skills

Leadership

Delegation

Prioritization

Education

High school diploma or equivalent

Two years related experience

At least one year management experience

Job description

Description

Job Summary:

Responsible for ensuring overall property maintenance needs are completed in a timely

and efficient manner while decreasing costs and staying within budget. Responsible for

developing, mentoring, and leading a high-performing and cohesive Maintenance Team.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Team Management of Maintenance Technicians, Housekeepers, Groundskeepers and Porters
• Delegates Team Schedules and prioritizes daily maintenance including work orders, turns, pools, and general grounds keeping.
• Monitors all maintenance projects through their completion and ensures appropriate follow up communication and documentation is completed.
• Delegates all tasks appropriately to maximize efficiency of the maintenance team.
• Ensures all the team's projects are completed on or before scheduled completion date.
• Maintains appropriate staffing levels to meet the property needs including but not limited to "on call" scheduling.
• Evaluates employee's work performance thoroughly and thoughtfully in relation to current job requirements on an annual basis. Provides ongoing constructive feedback and creates achievable goals for each team member.
• Coaches and mentors team members to assist their advancement within the company.

Duties/Responsibilities:

Maintenance Management

• Ensures Maintenance Requests are addressed within 48 hours.
• Ensures "Turns" are completed on or before the day prior to resident's scheduled move in date.
• Decreases costs per unit on a year over year basis in each of the following categories: Repairs & Maintenance, Clean & Make Ready, Recurring Replacements
• Decreases Utility Costs by effectively following Section 13E (Utility and Energy Conservation) of Policies and Procedure Manual.
• Completes general inspections, service requests, repairs, and maintenance as a working supervisor.
• Demonstrates and maintains a high level of competency in the following areas: Plumbing, Heating and Cooling Systems, Pool Care and Maintenance, Painting, Carpentry, Roofing, Fencing
• Ensures that all property assets are properly secured. Including but not limited to: office, buildings, laundry, maintenance shops, and common areas such as fenced in courts and swimming pool facilities.
• Inspects building and grounds daily to ensure safety and cleanliness. Maintains property’s curb appeal throughout the day.
• Monitors vendor performance and ensures vendor compliance to Company’s guidelines.

Inventory Management

• Maintains a clean and organized shop area.
• Maintains appropriate inventory levels to ensure timely completion of work orders and turns.
• Ensures all maintenance orders are within budget and by GL code. Ensures all invoices are
• turned into the Property Manager the day they are received.

Communication

• Maintains continuous and detailed daily communication with the Property Manager regarding all
• aspects of property maintenance including but not limited to staffing, inventory, safety and compliance concerns, curb appeal, work orders, turns, resident concerns, and vendor performance.
• Communicates effectively and positively with residents to enhance customer satisfaction and increase retention.
• Conveys messages, ideas, and expectations to Property Manager, maintenance team and residents in a clear and thorough manner.

Compliance

• Understands and adheres to the Policies and Procedures Manual, Fair Housing Laws and OSHA Standards.
• Maintains the MSDS binder and ensures it is always kept current and up to date.
• Ensures that all safety standards, policies and procedures are adhered to by the maintenance team.

Customer Service

• Maintains open, honest and timely communication with residents regarding maintenance requests and property concerns.
• Ensures all communicated commitments with residents are fulfilled and appropriate follow up communication is provided when necessary.
• Ensures Maintenance Team handles and cares for all residents’ property carefully and respectfully.

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• High school diploma or equivalent.
• At least two years related experience required.
• At least one year related Management experience required.

Physical and Location Requirements:

• Must be able to lift up to 30 pounds at times.
• Must have a reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.

What we offer:

• Competitive compensation
• Paid time off and holidays
• Medical, dental, and vision benefits
• Retirement savings options with employer match
• Opportunities for professional growth and development
• A collaborative and supportive work environment
• Supplemental bonus pay