Maintenance Supervisor

GoldOller Real Estate Investments; Fort Wayne (IN); On-site; USD 60,000 - 65,000; Full time

Job summary

GoldOller Real Estate Investments is seeking a Maintenance Supervisor in Fort Wayne, IN. The role oversees maintenance operations, safety, and a high-performing service team across community properties.

Requirements include 3+ years in multifamily maintenance, 1+ year supervisory experience, and EPA certification. Competitive salary with retention and performance bonuses; full-time, on-site position.

Qualifications

• Minimum 3 years of multifamily maintenance experience.
• At least 1 year of supervisory experience.
• EPA Certification is required.
• Willingness to work weekends when needed.

Responsibilities

• Oversee maintenance operations and safety programs.
• Lead and coach the service team; conduct regular meetings.
• Manage make-ready process and unit turns.
• Conduct weekly property inspections; maintain curb appeal.
• Coordinate with vendors and capital projects.

Skills

Maintenance knowledge

Safety practices

Leadership

Time management

Communication

Education

High school diploma or GED

EPA Certification

Tools

RealPage

OneSite

Ops Technology

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Maintenance Supervisor

Full-time Manual Labor Fort Wayne, IN, US

16 days ago Requisition ID: 13615

Salary Range: $60,000.00 To $65,000.00 Annually

At GoldOller, "This is Home" is more than a motto; it's a promise. A promise of leadership that empowers, teamwork that inspires, and a culture where every voice matters. Here, you won't just manage properties, you'll shape communities, build lasting relationships, and grow your own career along the way. We're proud to be ranked among the top in ORA Power Rankings and to hold a 4.6 rating on Glassdoor from our very own team. When you join GoldOller, you're not just finding a job. You're finding a place where you belong, a purpose you can believe in, and a company that invests in your future.

Position Purpose: The Service Manager is responsible for the overall maintenance operations of the community, ensuring high standards of safety, quality, and resident satisfaction. This leader sets the tone for operational excellence by managing daily maintenance functions, overseeing the unit turn process, and developing a high-performing service team through proactive coaching, leadership, and accountability.

This position is offering a $3,000 Retention Bonus and has the potential to earn over $10,000 per year in performance bonuses!

Duties and Responsibilities

Financial, Operational, Compliance & Safety Management

Assist with annual budget preparation; monitor expenses and manage costs through effective inventory control and purchasing procedures.

Accurately process payroll, monitor overtime, and ensure adherence to company financial guidelines.

Oversee unit inspections for move-ins, move-outs, and work order chargebacks; ensure proper deposit deductions and timely documentation.

Issue and track purchase orders, invoices, vendor credentialing, and petty cash in accordance with company policies.

Drive vendor compliance with Ops Technology, maintaining at least 90% utilization.

Ensure all reports are completed accurately and submitted on time.

Use company equipment responsibly per operational guidelines.

Develop, implement, and enforce safe work practices; lead monthly safety meetings and maintain OSHA/MSDS documentation.

Ensure compliance with all safety, operational, and reporting procedures, including timely incident and workers’ compensation reporting.

Maintain company equipment, tools, and materials in a neat and orderly manner; keep the shop organized and manage proper inventory levels.

Leadership, Coaching & Team Development

Lead, mentor, and coach the service team to achieve optimal performance; communicate performance concerns to the Community Manager promptly.

Foster a culture of accountability, continuous learning, and recognition.

Conduct regular team meetings, performance reviews, and training sessions to support growth and alignment with company values.

Communicate regularly with the Community Manager and Regional Property Manager regarding community needs.

Recruit, interview, and onboard service team members; support career development, retention, and training compliance.

Schedule, delegate, and oversee daily assignments and on‑call rotations to ensure balanced workloads.

Maintain a professional, positive, and polished team image; ensure dress code compliance.

Maintenance, Turn Management & Curb Appeal

Assign, track, and complete service requests following the "9, Noon, and 5" process; ensure daily updates and meet property work order goals.

Resolve service requests within 24 hours when possible; elevate complex issues to the Facilities Manager.

Conduct preventative maintenance according to schedule; maintain equipment and plan for long‑term repairs.

Oversee cleanliness, safety, and curb appeal of all common areas, GO Zones, Leasing Office, grounds, and facilities.

Support capital projects and renovations in collaboration with Capital Project Manager(s) and contractors.

Perform snow and ice removal as needed; complete logs and ensure vendor compliance with snow contracts.

Conduct weekly property and vacant‑unit inspections; enter all inspection reports into software.

Maintain grounds, trash areas, breezeways, stairwells, and common areas free of debris and hazards.

Respond to emergency calls per GoldOller policy.

Analyze work orders for recurring issues or long‑term maintenance trends.

Complete monthly preventative maintenance tasks and submit reports.

Manage all aspects of the make‑ready process, ensuring timely, budget‑conscious unit turns with thorough final inspections.

Oversee quality control of unit turns, including vendor coordination, technician oversight, daily walkthroughs, and final approval.

Inspect units within 72 hours of receiving a notice to vacate and document required work.

Resident Relations

Engage with residents professionally, respectfully, and with approachability.

Report questionable activity, unsanitary conditions, and unauthorized occupants/pets to the Community Manager.

Participate in court hearings and appeals as needed.

Communicate clearly in written notices and face‑to‑face interactions.

Support resident events and serve as a positive representative of the community.

Skill Requirements

Strong knowledge of property maintenance, safety practices, and operational standards.

Ability to read and interpret financial reports, budgets, sketches, and blueprints.

Knowledge of RealPage systems preferred (OneSite, Ops Technology).

Understanding of Fair Housing, ADA, Landlord‑Tenant Law, OSHA standards, and local/state building codes.

Effective written and verbal communication; ability to connect with diverse individuals.

Ability to inspire, coach, and hold team members accountable.

Strong time management, conflict resolution, and problem‑solving skills.

Builds and maintains strong working relationships with peers, leaders, residents, and community agencies.

Ability to perform well in fast‑paced environments and quickly adapt to changing priorities.

Position Requirements

Education: High school diploma or GED preferred.

Experience: Minimum 3 years of multifamily maintenance experience required.

Supervisory: At least 1 year of multifamily supervisory experience preferred.

Physical: Ability to lift, push, pull, and carry up to 50 lbs.; frequent walking, standing, climbing, squatting, and balancing.

Availability: Must attend scheduled meetings, training, and travel overnight/out of state when required.

Valid driver’s license, reliable vehicle, and personal tools required.

Formal training or experience in carpentry, plumbing, electrical, painting, and refurbishing required.

EPA Certification required.

CPO and/or CAMT certification preferred.

Willingness to work weekends when