Maintenance Supervisor

Harbor Group Management Company; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Medical, Dental & Vision Plans

401(k) Plan

Paid Time Off

Paid Holidays

Parental Leave

Tuition Reimbursement

Insta Pay Eligible

Employee Discounts

Job summary

Harbor Group Management Company in Durham, NC, seeks a Maintenance Supervisor to lead the maintenance team, oversee service requests, and ensure safety, cleanliness, and quality across the community.

This hands-on role requires strong technical skills in plumbing, HVAC, and carpentry, plus supervisory experience and excellent customer service to residents and vendors.

Qualifications

• Three years of multifamily maintenance experience including turnover/make-ready.
• At least one year of supervisory or team leadership experience.
• Expertise in plumbing, electrical, carpentry, drywall, painting, or appliance repair.
• EPA Universal or HVAC certification.
• Strong organizational and communication skills to manage multiple tasks.
• Proficient with Microsoft Office; property management software and maintenance ticketing system experience.
• Customer-service oriented with ability to interact with residents and vendors.
• Available for emergency on-call, including evenings and weekends.
• Valid driver's license.

Responsibilities

• Supervise, train, and guide the maintenance team; ensure tasks are completed on time.
• Diagnose and repair plumbing, HVAC, electrical, appliances, carpentry, and general property systems.
• Respond to resident service requests and complete work orders.
• Oversee make-ready process, including inspections, punch lists, vendor scheduling, and quality checks.
• Ensure common areas, exteriors, and grounds are clean, safe, and visually appealing.
• Schedule and supervise in-house maintenance and third-party contractors.
• Perform monthly preventative maintenance according to policy.
• Maintain organized inventory and order materials within budget.
• Ensure safety protocols; maintain MSDS sheets and OSHA compliance.
• Inspect work for quality and compliance with specifications.
• Provide excellent customer service to residents and vendors.
• Identify cost-saving opportunities and avoid unnecessary replacements.

Skills

Maintenance experience

Supervisory experience

Plumbing

Electrical

Carpentry

Drywall

Painting

Appliance repair

Customer service

On-call availability

Valid driver’s license

Education

EPA Universal or HVAC certification

Tools

Microsoft Office

Property Management software

Maintenance Ticketing System

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Job Title: Maintenance Supervisor

Division: Multifamily

Status: Non-Exempt

Job Summary

The Maintenance Supervisor is responsible for overseeing and performing maintenance operations to ensure the community's buildings, grounds, amenities, and equipment meet Harbor Group’s standards for safety, cleanliness, functionality, and appearance. This role includes leading the maintenance team, handling service requests, performing preventative maintenance, managing inventory, and coordinating with vendors and contractors. The Maintenance Supervisor is a hands‑on leader with strong technical skills, a focus on customer service, and the ability to manage multiple priorities efficiently.

Essential Duties and Responsibilities

• Supervise, train, and provide guidance to the maintenance team, ensuring tasks are completed effectively and on time.
• Diagnose and repair issues related to plumbing, HVAC, electrical, appliances, carpentry, and general property maintenance.
• Respond to resident service requests and complete work orders in accordance with company standards and timelines.
• Oversee and participate in the “make‑ready” process, including pre‑move‑out inspections, punch list creation, scheduling of vendors, and final quality checks.
• Ensure all common areas, exteriors, and grounds are clean, safe, and visually appealing in alignment with company standards.
• Schedule and supervise both in‑house maintenance and third‑party contractor/vendor work.
• Perform and document monthly preventative maintenance according to company policies and procedures.
• Maintain an organized inventory of supplies, tools, and parts; order materials as needed while adhering to budget guidelines.
• Ensure safety protocols are followed by conducting regular safety meetings, maintaining current MSDS sheets, and complying with OSHA and other safety standards.
• Inspect work completed by staff, vendors, and contractors to verify quality and compliance with specifications.
• Provide excellent customer service by addressing resident concerns promptly and professionally.
• Identify cost‑saving opportunities and avoid unnecessary replacement of parts or materials.

Qualifications

• Minimum of three years’ experience in multifamily property maintenance, including turnover/make‑ready processes.
• At least one year of supervisory or team leadership experience is required.
• Expertise in general maintenance including plumbing, electrical, carpentry, drywall, painting, or appliance repair.
• EPA Universal or HVAC certification based upon property requirements.
• Proficiency in diagnosing maintenance issues and implementing effective solutions.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Strong attention to detail, problem‑solving skills, and the ability to work independently or as part of a team.
• Proficient with Microsoft Office; Property Management software and Maintenance Ticketing System experience is a must.
• Must be customer‑service oriented with the ability to interact professionally with residents and vendors.
• Must be available for emergency on‑call, including evenings and weekends upon the needs of the property.
• Valid driver’s license required (for operating golf carts or company vehicles on property if applicable).

Physical Demands

• Ability to stand, walk, bend, stoop, climb, carry objects, and use ladders.
• Capable lifting up to 25 pounds independently and 50 pounds with assistance.
• Must be able to work outdoors in varying weather conditions (heat, cold, rain, snow, etc.).

What We Offer

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

Veteran Friendly

This pre‑employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.