Maintenance Supervisor

New Earth Residential LLC; Channelview (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Mentor program

Bonus plan (monthly/quarterly)

Health insurance

Vision insurance

Dental insurance

Life insurance

401k plan

Rent discount 30%

Team celebrations

PTO 15 days+

Monthly trainings

Job summary

New Earth Residential LLC seeks a Service Supervisor to oversee a network of apartment communities and lead a team of technicians. You will ensure lawns, gardens, and facilities are well-maintained while keeping residents’ high-tech appliances in top shape.

You’ll manage on-call duties, drive occupancy goals, and deliver a 5-star resident experience with strong leadership and problem-solving skills.

Qualifications

• Requires a high school diploma or equivalent.
• HVAC/R certification is encouraged but not required.
• Ability to lead a team and deliver excellent customer service.
• Strong communication and organizational skills.
• Willingness to work on-call during nights and weekends when needed.
• Proficiency with basic office software and inventory tracking.

Responsibilities

• Provide general maintenance support and oversee maintenance requests in occupied apartments.
• Be available for on-call duties as needed.
• Ensure timely completion of service requests to meet property standards.
• Oversee grounds, common areas, and facilities to maintain curb appeal and resident satisfaction.
• Lead the maintenance team and coordinate with vendors and contractors.
• Maintain safety standards and deliver a 5-star resident experience.

Skills

Leadership

Customer service

Time management

Communication

Problem solving

English fluency

Inventory management

Maintenance knowledge

On-call readiness

Mathematical skills

Team coordination

Education

High school diploma

HVAC/R certification encouraged

Tools

Outlook

Excel

Word

Internet tools

Job description

Position: Service Manager

Category: Non-Exempt

Supervisor: CommunityManager

Hours: Typicalrange ofhoursisbased onthecommunityneedsandmayrequireweekendsand afterhouremergencyservices.Workdaysmaybe adjustedbased on communityneeds. Full Time:5daysperweek,8hoursper day (average 40 hours).

Physical Demands: Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing.Visual acuity to operate hand tools. Subject to weather.

Drug Screens: Pre-employment,post injury,reasonablesuspicion,and possible random screens.

At New Earth Residential we believe in the power of community.

Have you ever dreamed of running a Command Post and leading a team to the rescue? As our Service Supervisor, you'll oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission? Ensuring lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, all while keeping residents' high-tech appliances in top shape. It’s a big responsibility—are you ready to take it on?

Highlighted Employee Benefits:

• Offering mentor program for all team members
• Compensation package including monthly and quarterly bonuses
• Health, vision, dental and life insurance
• 401k benefits
• 30% rent discount
• Biannual team celebrations
• PTO accurals starting at 15 days a year
• Virtual and on-site trainings monthly

General Summary of Associate Responsibility:

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.

Preferred Knowledge / Experience / Ability:

• Capable of following precise oral and written instructions.
• Strong leader dedicated to delivering exceptional customer service.
• Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
• Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment.
• Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively.
• Fluent in English; bilingual candidates are encouraged to apply.
• Skilled in tracking and managing inventory of materials and parts.
• Physically able to lift up to 50 lbs., including work with chemicals.
• Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting.
• Available for emergency calls during nights and weekends as needed.
• Demonstrated proficiency in Outlook, Excel, Word, and internet tools.
• Attentive to community needs with a strong commitment to maintaining common areas and amenities.
• Requires a high school diploma or equivalent, along with a solid foundation in business practices.
• HVAC/R certification is encouraged.

Responsibilities:

Residential Standards:

• Provides support by performing general maintenance duties, including:
• Available for "on-call" duties as needed.
• Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards.
• Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals.
• Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property's value.
• Ensures that grounds and common areas are kept clean and well-maintained at all times.
• Performs additional related duties and responsibilities as assigned.
• Adheres to all safety precautions while executing tasks.
• Provides courteous and friendly service to residents, ensuring a 5-star experience.

Community Inspections and Quality Assurance Review:

• Conducts new construction walkthroughs as required.
• Collaborates with landscapers monthly to ensure outstanding curb appeal.
• Performs quarterly inspections of trash chutes, if applicable.
• Participates in annual walkthroughs with construction and management teams.
• Prepares thoroughly for HUD inspections.

Financial Performance:

1. Assists in the bidding process for new contracts.
2. Ensures the successful completion of annual capital expense projects.
3. Cultivates and maintains strong relationships with vendors and contractors.
4. Implements effective strategies to reduce maintenance-related costs.