Maintenance Service Manager

FedEx Group; Northern (KY); Hybrid; USD 64,000 - 99,000; Full time

Job summary

FedEx is seeking a maintenance supervisor to oversee a team of technicians responsible for corrective, predictive, and preventative maintenance on material handling equipment and related systems. The role emphasizes coaching, performance management, and ensuring safety and quality standards.

The ideal candidate has 2+ years in industrial maintenance plus 4–6 years in related roles, with strong leadership, problem solving, and vendor management skills.

Qualifications

• High School Diploma or GED required.
• Associate’s degree in light industrial such as electrical or mechanical engineering technology preferred.
• Two years industrial maintenance experience required, plus six years of combined maintenance and/or people management required.

Responsibilities

• Supervises a group of maintenance technicians.
• Plans, organizes, staffs, directs and controls day-to-day operations.
• Ensures compliance and addresses variances and budget concerns.
• Communicates quality and safety expectations.
• Manages CMMS activities and work orders.
• Provides technical expertise in electrical/mechanical systems.
• Completes quality audits of technician work tasks.
• Identifies improvements to the material handling system.
• Acquires bids and manages vendors for maintenance/repair needs.

Skills

Coaching

Staff management

Performance management

Communication

Time management

Problem solving

Team motivation

Safety awareness

Education

High School Diploma or GED

Associate’s degree in related field

Tools

CMMS

Microsoft Office

Job description

Supervises a group of maintenance technicians engaged in performing corrective, predictive and preventative maintenance procedures to material handling equipment, controls systems, and associated scanning equipment by establishing performance expectations and managing to those expectations.

Essential Functions

• Management responsibilities include, but not limited to: coaching, skills development, recognitions and rewards, performance management and staff productivity.
• Plans, organizes, staffs, directs and controls the day-to-day operations of the department.
• Ensures compliance and is responsible to address variances and other budget concerns.
• Communicates the level of quality and safety expected in the performance of maintenance tasks in alignment with FedEx FedEx standards.
• Ensures best practices for corrective and preventative maintenance procedures are followed including timely, accurate completion of the preventative maintenance program.
• Manages the daily use of all Computerized Maintenance Management System (CMMS) activities (e.g. maintenance entry and processing work orders).
• Provides technical expertise in the areas of sortation electrical and mechanical systems.
• Completes quality audits of technician work tasks and communicate results.
• Identifies and proposes improvements to the material handling system to improve operations.
• Acquires bids from, and manages, vendors and suppliers, including building and FedExs maintenance, repair and improvement vendors.
• Perform other duties as assigned.

Minimum Education

High School Diploma or GED required; Associate’s degree in light industrial such as electrical, mechanical engineering technology, etc., logistics management or related field preferred.

Minimum Experience

1. Two (2) years industrial maintenance experience required (including maintenance support) plus six (6) (or four (4) years’ experience with relevant preferred degree) of combined industrial maintenance (including maintenance support) and/or people management experience required. Preferred experience to include: Two (2) years demonstrated experience leading project teams or supervising lower level employees 2. Previous experience or in-depth understanding of mechanical power transmission and/or electrical power or machine controls 3. Demonstrated ability to develop and implement Quality (QDM) driven equipment and/or process improvements

Software skills, including use of Microsoft Office software and web-based applications.

• Effective verbal and written communication skills necessary to concisely communicate with all levels of management.
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to motivate a team to perform at the highest level by inspiring a shared vision and empowering them to act.
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
• Effective written and verbal communications skills that include the ability to concisely present information to operations management.
• Understanding of mechanical and electrical design, layout fabrication and repair practices as they apply to power transmission and conveyor belt applications.
• Knowledge of motors and motor control methods.
• Experience with electrical and mechanical troubleshooting techniques.
• Knowledge of PLC and computer controls systems.
• Thorough understanding of the SWAK (Barcode Reader) control system.
• Experience troubleshooting and repairing the label scanners.
• Knowledge of applicable safety codes.
• Ability to interpret electrical and mechanical schematic diagrams

Job Conditions

0%-25%

Pay Transparency:

Pay: $63,960.00 - $98,729.00/yr

Additional Details:

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)