Maintenance Sales Representative

FIRSTCALL MECHANICAL GROUP LLC; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Company vehicle or allowance

Phone allowance

Uniforms

Work boot allowance

5% 401(k) match

Job summary

FIRSTCALL MECHANICAL GROUP LLC is seeking a Maintenance Sales Representative to drive HVAC service growth by identifying new opportunities, building relationships with decision-makers, and securing long-term service agreements that add value for customers and support company expansion.

The ideal candidate will proactively create opportunities, maintain a robust sales pipeline, and collaborate with operations to deliver seamless transitions from sale to service, including preventative maintenance

Qualifications

• 2-3+ years of progressive sales experience, preferably in HVAC or commercial services.
• Proven ability to develop new business and close sales opportunities.
• Experience selling service agreements or recurring maintenance preferred.
• Strong understanding of HVAC systems and building operations.

Responsibilities

• Identify new business opportunities and build a strong sales pipeline.
• Engage prospective customers, schedule appointments, and advance opportunities.
• Conduct discovery meetings with decision-makers to understand needs.
• Educate customers on maintenance services, service agreements, and energy solutions.
• Prepare, present, negotiate, and close proposals with clear value messaging.
• Collaborate with operations to ensure smooth onboarding and service delivery.

Skills

HVAC sales

Account development

Prospecting

Relationship building

CRM usage

Tools

CRM software

Job description

BENEFITS OVERVIEW

• Competitive Weekly Pay


• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)


• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability


• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans


• Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program


• Generous Referral Bonus of $2,500 per referral


• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowance

POSITION OVERVIEW

We are currently seeking a Maintenance Sales Representative to drive the growth and profitability of our HVAC Service business. This role is responsible for identifying new business opportunities, developing relationships with prospective customers, and securing long-term service agreements that deliver value to our customers and support FirstCall Mechanical's continued growth. The ideal candidate is a proactive, goal-oriented sales professional who excels at creating opportunities, building relationships with key decision-makers, and expanding our presence within the commercial HVAC market through service agreement sales, preventative maintenance solutions, and customer-focused partnerships.

JOB RESPONSIBILITIES

• Proactively identifies, targets, and develops new business opportunities through prospecting, networking, referrals, market research, and relationship building.


• Creates and maintains a strong sales pipeline by consistently engaging prospective customers, scheduling appointments, and advancing opportunities through the sales process.


• Conducts discovery meetings and sales calls with Facility Directors, Property Managers, Building Owners, and key decision-makers to understand HVAC challenges, operational goals, and service needs.


• Identifies customer pain points related to equipment reliability, system performance, energy efficiency, operating costs, and preventative maintenance needs.


• Educates prospective customers on the value of proactive HVAC maintenance, service agreements, digital service solutions, sustainability initiatives, and long-term equipment performance.


• Develops customized service solutions by leveraging FirstCall Mechanical's capabilities and resources to meet customer needs and create long-term partnerships.


• Prepares, presents, negotiates, and closes proposals while effectively communicating the value of FirstCall Mechanical's HVAC service and maintenance offerings.


• Drives growth of recurring maintenance agreements by converting new opportunities into profitable customer relationships and expanding service opportunities.


• Collaborates with operations teams to ensure successful customer onboarding, kickoff meetings, and a seamless transition from sale to service delivery.


• Maintains accurate sales activity, customer information, pipeline updates, and account progress within BuildOps and other company systems while developing territory growth strategies aligned with FirstCall Mechanical’s goals.

ACCOUNTABILITIES

• Consistently achieves sales goals by generating new opportunities and expanding FirstCall Mechanical's customer base.


• Continually develops technical HVAC knowledge and sales skills through FirstCall Academy and ongoing industry learning.


• Delivers an exceptional customer experience to ensure FirstCall Mechanical remains the trusted partner for HVAC and Refrigeration needs.


• Represents FirstCall Mechanical with professionalism, urgency, and commitment to customer success.

ORGANIZATIONAL ALIGNMENT

This position reports to the local Branch Leader and works closely with the Service Team, Operations Team, and customers to drive service growth and long-term partnerships.

QUALIFICATIONS

• 2-3+ years of progressive sales experience, preferably in HVAC, commercial services, facilities, construction, or a related industry.


• Proven ability to develop new business, generate leads, and successfully close sales opportunities.


• Experience selling HVAC service agreements, preventative maintenance programs, or recurring service solutions preferred.


• Strong understanding of commercial HVAC systems and building operations preferred.


• Ability to communicate technical concepts clearly and effectively to customers and decision-makers.


• Strong presentation, negotiation, and relationship-building skills.


• Self-motivated with the ability to manage a territory, prioritize opportunities, and drive results independently.


• Experience utilizing CRM or sales management tools preferred.

BEHAVIORAL PROFILE

LANGUAGE SKILLS

• Ability to read and comprehend instructions, correspondence, and business documents.


• Ability to effectively communicate professionally through written and verbal communication.


• Ability to present information clearly and confidently in individual and group settings with customers, clients, and internal teams.

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, percentages, margins, and sales projections.


• Ability to interpret basic reports and sales metrics.

REASONING ABILITY

• Ability to identify customer needs, evaluate challenges, recommend solutions, and make sound business decisions.


• Ability to manage multiple opportunities, prioritize activities, and adapt to changing customer and market conditions.

ENVIRONMENTAL REQUIREMENTS

This position requires regular travel to customer locations, job sites, and business meetings. The employee will work in a field environment and interact with customers in commercial facilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to use hands to operate computer equipment, reach with hands and arms, and communicate effectively.


• The employee frequently stands, walks, and sits.


• The employee may occasionally climb, balance, stoop, kneel, crouch, or crawl while visiting customer locations.


• The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.


• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

NOTE

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall's process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.