Maintenance Manager

Colonial Group; Virginia Beach (VA); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Balfour Beatty Communities is seeking a Maintenance Manager to lead a team of maintenance technicians, roads, and grounds personnel at an assigned residential community. You will oversee work orders, safety, and compliance with company standards while coordinating with environmental and safety teams to ensure timely and accurate documentation in Yardi.

Responsibilities include managing daily operations, finances, procurement, training, and performance, supervising trades from HVAC to plumbing,

Qualifications

• Minimum of three years of property management or maintenance operations experience.
• Minimum of one year of supervisory or team leadership experience.
• Comprehensive knowledge of all phases of property and facilities management.
• Ability to exercise sound judgment in assigning, directing, and evaluating work.

Responsibilities

• Provide comprehensive management oversight across operations, finances, inventory control and procurement, customer service, recruitment and training for an assigned team.
• Direct and support grounds and landscaping teams to meet curb appeal standards.
• Oversee the performance and quality of maintenance across trades including HVAC, plumbing, electrical, and carpentry.
• Train, coach, and supervise employees on safety practices and PPE requirements.
• Organize and assign work orders to ensure timely response and high quality work.

Skills

Maintenance management

Team leadership

Safety compliance

Communication skills

Education

High School Diploma or GED

Trade certifications/licenses

Tools

Yardi property management software

Microsoft Excel

Microsoft Word

Outlook

Job description

About the role

TheMaintenance Manager is responsible for the directing and overseeing a team of maintenance technicians, and/or roads and grounds personnel within an assigned residential community. This role ensures that all work meets company standards of quality, workmanship, and customer service in the execution of change-of-occupancy maintenance, resident service requests, and property work orders, while maintain full compliance with Fair Housing requirements. In addition, the Maintenance Manager oversees all emergency and urgent work orders, coordinating closely with environmental and safety teams to ensure timely response, accurate documentation, and proper completion of all related work in Yardi.

What you'll be doing

• Responsible for providing comprehensive management oversight across multiple functions, including daily operations, financial reporting, inventory control and procurement, customer service, recruitment and selection, training and development, and performance management for an assigned team of maintenance technicians, roads and grounds personnel, and work order staff.
• Direct and support grounds and landscaping teams to ensure all properties are properly maintained and meet company curb appeal standards.
• Oversee the performance and quality of work performed by maintenance technicians across a wide range of disciplines, including plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, interior and exterior doors, trim, tile and flooring, stair and railing repair, locksmith services, and cabinetry and countertop work.
• Train, coach, and supervise maintenance employees on general safety practices, lockout/tagout procedures, use of personal protective equipment (PPE), and all other applicable workplace safety requirements.
• Organizes and assigns all work orders to ensure response times, quality of work, and customer service meet established performance standards and turnaround expectations.
• Tracks and reports on key work order metrics, including response times, completion rates, and data accuracy, to support continuous improvement and accountability.
• Coordinate with Environmental Specialists, vendors, and maintenance staff to ensure the safe, timely, and compliant completion of all environmental-related work orders.
• Verify that each work order meets applicable environmental requirements and includes complete documentation, such as technician notes, photos, and required attachments.
• Prepare and compile reports related to environmental work orders, including home histories, response times, completion metrics, and trend analyses to support compliance monitoring and continuous improvement.
• Overseethe ordering and procurement of maintenance supplies and ensure all Safety Data Sheets (SDS) are current, accessible, and compliant with regulatory requirements.
• Prepare and maintain OSHA logs and ensure all safety documentation remains current and compliant.
• Ensure company standards are met for all emergency, urgent, routine, and long-term preventive maintenance service requests.
• Oversee the Comprehensive Facilities Management Process to ensure adherence to established procedures for service requests, preventive and scheduled maintenance, and required follow-up actions.
• Manage the preventive maintenance program for HVAC systems, equipment, building and grounds infrastructure, including pools, water parks, and playgrounds, to ensure optimal performance, safety, and compliance with company standards.
• Enforce safety and housekeeping standards in alignment with the company’s ZERO Harm Journey Plan, promoting a culture of safety and accountability across all maintenance operations.

Typical Physical Demands: Regularly use hands to manipulate tools, machinery, equipment, supplies, and office equipment. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move equipment and supplies from 50 lbs. to 75 lbs.

Typical Work Conditions: Work is performed in a maintenance/machinery environment within a residential property. Employee frequently interacts directly with other staff members, DoD partners, vendors, and residents during the workday.

Who we're looking for:

• High School Diploma or GED required.
• College courses or technical school training strongly preferred with relevant trade certifications and licenses
• Project management experience is desirable.
• Minimum of three years of property management or maintenance operations experience.
• Minimum of one year of supervisory or team leadership experience.
• Comprehensive knowledge of all phases of property and facilities management.
• Ability to exercise sound judgment in assigning, directing, and evaluating work.
• Strong understanding of OSHA regulations and safety compliance requirements.
• Effective written and verbal communication skills with strong interpersonal abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Yardi property management software is preferred.
• Must be available for night and weekend emergency call duty as needed.
• Strong understanding of work order classifications, environmental compliance requirements, and emergency response procedures.
• Proven project coordination and communication skills to effectively collaborate with environmental, safety, and operational teams.
• Possession of a valid, state-issued driver's license and safe driving record is also required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.