Maintenance Manager

AION; Portsmouth (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

AION is seeking a Maintenance Manager to oversee all maintenance and service operations across multifamily properties in Portsmouth, VA. You will lead a maintenance team, execute preventative maintenance programs, and respond to service requests and emergencies while ensuring compliance with life-safety codes and company standards.

You will coordinate with Operations leadership to protect property value, control costs, and support resident satisfaction, managing vendor relationships, budgets,

Qualifications

• 5+ years of maintenance or facilities experience, preferably in multifamily or property management.
• 2+ years of supervisory or leadership experience.
• Strong working knowledge of HVAC, plumbing, electrical, and life-safety systems.
• EPA Universal Certification required; CPO preferred; OSHA 10 preferred.
• Ability to clearly document work and use maintenance management software.
• Valid driver’s license and reliable transportation.

Responsibilities

• Oversee daily maintenance operations for residential units, common areas, and building systems.
• Ensure timely response to service requests, unit turns, inspections, and emergency repairs.
• Maintain building systems including HVAC, plumbing, electrical, life-safety, and mechanical equipment.
• Ensure proper scheduling, documentation and close-out of all service requests, unit turns and inspections.
• Plan, schedule, and execute preventative maintenance (PM) programs in accordance with company policy.
• Identify and report mold-related growth, leaks, and other high-risk conditions immediately.
• Coordinate resident notifications related to preventative maintenance and service activities.
• Coordinate vendor work and manage inventory, storage, and purchasing policies.

Skills

Leadership

Maintenance

HVAC

Electrical

Plumbing

Life-safety

Safety compliance

Communications

Budgeting

MS Office

Education

High school diploma or equivalent

Technical certification preferred

Tools

CMMS

Mobile inspection apps

MS Office

Job description

The Maintenance Manager is responsible for overseeing all maintenance and service operations at the property level to ensure assets are maintained in a safe, compliant, and efficient manner. This role provides leadership to the maintenance team, executes preventative maintenance programs, responds to service requests and emergencies, and ensures compliance with life-safety, regulatory, and company standards. The Maintenance Manager partners closely with Operations leadership to protect property value, control costs, and support resident satisfaction.

Maintenance and Service Operations

• Oversee daily maintenance operations for residential units, common areas, and building systems
• Ensure timely response to service requests, unit turns, inspections, and emergency repairs
• Maintain building systems including HVAC, plumbing, electrical, life-safety, and mechanical equipment
• Ensure proper scheduling, documentation and close-out of all service requests, unit turns and inspections.

Preventative Maintenance

• Plan, schedule, and execute preventative maintenance (PM) programs in accordance with company policy
• Order, organize, and manage materials and equipment required for PM activities
• Ensure all PM inspections are completed, documented, and closed out in the designated maintenance management system
• Identify potential issues during PMs and initiate corrective actions to prevent failures

Compliance and Risk Management

• Ensure compliance with all life-safety standards, codes, and regulatory requirements
• Verify that smoke detectors, CO detectors, fire stops, and other safety devices are properly installed and functioning
• Identify and report mold-related growth (AMG), leaks, and other high-risk conditions immediately
• Maintain a safe working environment and enforce safety protocols and PPE requirements

Team Leadership and Training

• Supervise, train, and develop maintenance technicians and service staff
• Set performance expectations and ensure accountability within the service team
• Conduct regular safety meetings and technical training
• Promote a culture of professionalism, teamwork, and continuous improvement

Vendor and Inventory Management

• Coordinate and oversee vendor work in accordance with company standards
• Ensure vendors comply with safety, quality, and insurance requirements
• Manage inventory, storage, and organization of maintenance supplies
• Adhere to budgetary guidelines and purchasing policies

Resident and Stakeholder Communication

• Coordinate resident notifications related to preventative maintenance and service activities
• Communicate effectively with property management, regional leadership, and residents regarding maintenance issues
• Support resident satisfaction by ensuring high-quality service delivery

Qualifications

Education and Experience

• High school diploma or equivalent (technical certification preferred)
• 5+ years of maintenance or facilities experience, preferably in multifamily or property management
• 2+ years of supervisory or leadership experience
• Strong working knowledge of HVAC, plumbing, electrical, and life-safety systems

Certifications

• EPA Universal Certification required
• CPO (Certified Pool Operator) strongly preferred
• OSHA 10 (Preferred)
• Ability to clearly document work and use maintenance management software
• Proficient in Microsoft Office
• Experience using mobile maintenance or inspection applications
• Strong leadership, communication, and coaching skills.
• Valid driver’s license and reliable transportation

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to climb ladders, access mechanical spaces, and work in varying weather conditions
• Ability to respond to after-hours emergencies as required

Qualifications

Licenses & Certifications

Required

EPA 608-1 TYPE1 HVAC

Preferred

EPA 608-2 TYPE2 HVAC

EPA Universal Cert-HVAC

Equal Opportunity Employer
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