Maintenance Manager

BNA HOTELS LLC; Nashville (TN); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

BNA HOTELS LLC is seeking a Maintenance Supervisor to coordinate and oversee maintenance operations at the Nashville property. The role includes basic repairs, painting, plumbing, electrical work, pool maintenance, and preventative maintenance to uphold hotel standards.

The position requires supervisory experience in a hotel or similar setting, strong mechanical skills, and a valid driver’s license. You will lead a team, manage work orders, and ensure guest satisfaction through proactive

Competenze

• Three+ years of supervisory or lead mechanic experience in a hotel or related field.
• General mechanical skills including basic repair, plumbing, electrical, HVAC and painting.
• Must have a valid drivers license and acceptable driving history.

Mansioni

• Coordinate maintenance operations for the property.
• Perform basic repairs, painting, wall covering, plumbing, electrical work and pool maintenance.
• Supervise staff, hire/train employees, and conduct performance evaluations.
• Ensure safety and quality standards are met and collaborate with other departments.

Conoscenze

Supervisory experience

Mechanical skills

Valid driver’s license

Formazione

Vocational training

Descrizione del lavoro

General Summary

Responsible for coordinationof maintenance operations at assigned property.

Principal Responsibilities

• Major duties include basic repair work, painting, wall covering, plumbing, electrical work,pool operations, preventative maintenance, and indoor and outdoor groundsupkeep.
• Foster apositive, cooperative work environment between staff and management.
• Assists in the supervision of employees in assigned department. Carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning,directing work, addressing complaints and resolving problems.

Job Duties

• Problem Solving- Identifies and resolvesproblems in a timely manner. Developsalternative solutions, uses reason at all times. Makes timely decisions while exhibiting soundjudgment. Includes appropriate people indecision making process.
• Project Management – Prepares and supportsthose affected by change, monitors transition, and evaluates results. Ensure routine preventative maintenance onlaundry equipment, heating and air conditioning units, ice machines, fireextinguisher, fire and smoke alarms, lawn sprinkler, lawn equipment, exerciseequipment and plumbing are performed in accordance with company and brandstandards. Evaluate and select vendorsthat are reliable and provide good value for their price. Maintain a work order assignment boards andtracks completed/pending work orders in compliance with hotel and brand standards. Follows up on all incomplete work orders toinform the requesting guest or department of the status.
• Customer Service – Maximize Customer Serviceby attaining 80% or better on Franchise Guest Service Scores. Respond and resolve all guest complaintstimely and appropriately. Respondspromptly to customer needs, requests for service and assistance.
• Communication - Speaks clearly andpersuasively in positive or negative situations. Communicates change effectively. Communicates changes in room status to thefront desk.
• Team Work –Upholds organizational values,treats people with respect and promotes a harassment free environment. Coordinate with other departments to fulfillguest special requests.
• Quality Management – Assists in achieving BLAminimum scoring standard on all Brand Quality Assurance inspections. Must maintain 80% or higher on Franchiseproduct quality scoring. Inspect roomsand public areas for preventative maintenance upkeep on a daily basis. Strives to increase productivity. Develop and maintain maintenance departmentprograms to ensure that the quality criteria are met.
• Adaptability – Able to deal with frequentchange, delays or unexpected events, changing approach or method to best fit asituation.
• Initiative - Take independent actions andcalculated risks, meets challenges with resourcefulness, generates suggestionfor improving work and takes responsibility for own actions. Delegates work assignments, sets expectationsand monitors delegated activities. Asksfor and offers help when needed.
• People Management – Ensures each employeecompletes orientation and required brand training. Assists General Manager in ensuring employeeperformance reviews are performed timely and in accordance with hotel and brand standards. Ensure proper and timely execution of allemployee related documentation (i.e. new hire paperwork, separation reporting,status changes, benefits documentation, etc.).Assists in Maintaining effective employee relations programs within thehotel. Provides regular performancefeedback to all employees. Managesdifficult or emotional employee situations.Develops subordinates skills and encourages growth.
• Safety and Security – Maintain proper chemicallevels in pool and spa areas in accordance to local health codes. Educate department personnel on emergencyprocedures and safety precautions.Maintains key control files and locks.
• Business Acumen – Understands businessimplications of decisions, aligns work with strategic goals. Participates in the preparation on the maintenance budget, codes invoices and follows all bid processes. Seeks out cost reduction methods whileensuring no impact to guest perception of the hotel.

Qualifications

Vocational training ispreferred but not required; at least three years of supervisory or leadmechanic experience in a hotel or related field. Demonstrated general mechanical skills are necessary. Basic repair, painting, wallcovering HVAC, electrical work, plumbing, boiler operation, pool maintenanceand general maintenance skills required.Must have valid drivers license, and acceptable driving history subjectto company approval.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception.