Maintenance Manager

Sonesta International Hotels; Burlington (MA); On-site; USD 30,307 - 42,705; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Vacation & Sick Days

Hotel Discounts

Educational Assistance

Parental Leave

Job summary

Sonesta International Hotels is seeking a Maintenance Manager to lead the on-site maintenance of the hotel, supervise 1–2 technicians, and ensure high standards of service, safety, and equipment reliability. The role emphasizes preventive maintenance, budgeting input, and cost control.

The ideal candidate has advanced vocational training with hands-on maintenance experience, strong English communication, and the ability to coordinate across departments to maximize guest satisfaction.

Qualifications

• Advanced vocational training plus two years of experience in general building maintenance or construction; professional certification and license required by law.
• Previous background from the extended stay industry or apartment building maintenance management preferred.
• Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
• Ability to prioritize and organize work assignments.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Complex reading and writing abilities are required to document tasks, to order supplies, and to read equipment manuals including safety information.

Responsibilities

• Deliver on Sonesta Service standards in all interactions; train and supervise Maintenance staff.
• Ensure staff are trained and have tools to perform duties.
• Partner with General Manager for recruitment, training and development of Maintenance staff.
• Perform maintenance and repair on interior/exterior of buildings, guest rooms, HVAC, and related systems.
• Perform preventive maintenance and manage energy usage; maintain inspection logs.
• Monitor inventory, minimize waste, and manage purchasing and suppliers.
• Promote safety and proper use of protective equipment.
• Act as Manager on Duty as required and ensure compliance with health and safety laws.

Skills

Maintenance management

Leadership

Safety compliance

Problem solving

Budgeting

Communication

English fluency

Microsoft Office

Education

Vocational training

Professional certification

Tools

PM Works

Microsoft Office

Job description

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Maintenance Manager (MM) is the onsite leader of building, equipment and grounds condition of the hotel. This is the lead maintenance job with a limited range of facilities. The Maintenance Manager may supervise or provide leadership to 1-2 maintenance workers. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel. The Maintenance Manager is responsible for maintaining a clean and organized maintenance shop and for the security of the hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment. The Maintenance Manager’s focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel. This position may require working some nights and weekends depending on occupancy levels of the hotel. Primary schedule is Monday through Friday with rotating Sundays.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly maintained and clean.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Partner with the General Manager to recruit, train, develop, and manage the Maintenance staff.
• Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
• Perform maintenance and repair work on the interior and exterior of buildings, hotels rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, swimming pool (if applicable), and snow removal, etc. Ensure that equipment is prepared and operational for the following day’s work.
• Perform preventive maintenance as outlined in the PM Works program. May include and is not limited to: Inspect building, furniture, bathrooms, guest rooms, and all equipment to ensure it is functioning properly and efficiently, read and record mechanical and other meters to ensure effective energy management, and maintain inspection log and records of scheduled work and repairs. Have an exterior PM program in place to maintain all buildings, parking areas, vans, and landscaping.
• Monitor and secure inventory. Follow established ordering procedures to replenish supplies and inventory. Minimize waste.
• Take responsibility for and inform management of hazardous situations, emergencies or threats to the security of guests, associates or hotel assets.
• Responsible for testing, maintenance and repair of all hotel life safety systems.
• Provide input for the annual department operating budget.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Ensure the proper process is in place to manage and report on the human resources and benefits programs within the Maintenance department. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the department.
• Enforce hotel standards, policies, and procedures are in place within the maintenance department.
• Manage and report on the proper use, maintenance and location of all supplies provided to the Maintenance department.
• Manage and report on the purchasing of all supplies needed to manage the maintenance department. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.
• Utilize PM Works to implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure guest satisfaction.
• Promote safety by the proper use and wearing of all protective equipment and uniforms.
• Act as “Manager on duty” as required.
• Ensure compliance with federal, state and local laws regarding health, and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. Professional certification and license required by law.
• Previous background from the extended stay industry or apartment building maintenance management preferred.
• Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
• Ability to prioritize and organize work assignments.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Experience with Microsoft Office preferred.
• Ability to travel including some overnight travel is required.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Frequently handling objects and equipment to maintain the facility.
• Will be required to regularly use commercial chemicals
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Pay Range $22-$31/hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.