Maintenance Manager

Tailwind Group; Bloomington (IN); Presencial; USD 3 561 000 - 3 973 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, & Vision Insurance

Vacation and Sick Time

401(k) with company matching

On-the-job training

Paid Parental Leave

Resumo da oferta

Tailwind Group is seeking a Maintenance Manager for The Quarters Bloomington in Bloomington, Indiana. This role leads the maintenance team, performs repairs, and partners with the Property Manager to keep the property operating at a high level and delivering excellent resident service.

The position requires 3+ years in building maintenance, EPA Level II (or higher) preferred, and supervisory experience. Daily on-site work, with schedule Monday–Friday 8:30am–5:00pm and occasional after-hours as

Qualificações

• Three or more years of experience in building maintenance.
• EPA Level II certificate or higher preferred.
• CPO certification preferred.
• One+ years of supervisory experience preferred.
• Valid driver’s license required.

Responsabilidades

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members.
• Maintain curb appeal with daily property walks and grounds upkeep.
• Perform general repairs in apartments, common areas, and building systems (electrical, plumbing, HVAC, appliances, drywall).
• Lead turnover and make-ready processes including furniture removal and staffing oversight.
• Review and manage open work orders to meet company standards.
• Collaborate with the Property Manager to ensure service quality and high-level operations.
• Assist with vendor bids and manage contractor relationships.

Conhecimentos

Customer service

Communication

Leadership

Troubleshooting

Problem solving

Team development

Integrity

Formação académica

EPA Level II certificate

CPO certification

Driver's license

Ferramentas

Entrata

Work order system

Descrição da oferta de emprego

Description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

Job Type

Full-time

The Position

The Maintenance Manager is largely responsible for maintaining and enhancing the value of a well-run property. This individual will perform general repairs, provide leadership and support to the maintenance team, and partner closely with the Property Manager to ensure the property is functioning at a high level. A successful Maintenance Manager will provide exceptional customer service, be organized and innovative in their approach, and understand this role is critical to the function and reputation of the property.

The Property

The Quarters Bloomington is a high-rise style student housing community in Bloomington, Indiana, designed to serve students attending Indiana University – Bloomington. The 178 unit, 477 bed community offers 1, 2, 3, and 4-bedroom units with amenities that include a fitness center, swimming pool, tanning bed, and much more. The Quarters provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

Work Schedule

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time depending on business needs.

Compensation

The compensation range for this position is $25.85 - $28.84 per hour plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

Benefits & Perks

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

Responsibilities & Duties

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal by conducting daily property walks alongside the maintenance team to identify improvement areas and clean and maintain the grounds.
• Perform general repairs in apartment units, common areas, and on building systems, including but not limited to electrical, plumbing, HVAC, appliance, and drywall work.
• Lead maintenance efforts relating to the annual turnover and make-ready process including:
• Furniture removal and installation
• Oversight of additional temporary staff members and contractors
• Review, assign, and follow-up on open work orders to ensure the work order is completed within company guidelines and standards.
• Collaborate with the Property Manager to ensure customer service standards are being met, work orders are being completed, and the property is functioning at a high level.
• Assist the Property Manager with vendor bids and manage contractor and vendor relationships, including the oversight of work to ensure quality product and service.
• Respond to after-hours emergency issues and fulfill the required on-call schedule.
• Monitor maintenance trends and develop/execute a preventative maintenance program to help minimize cost.
• Clean, organize, and maintain the maintenance area(s), including tools, equipment, materials, etc.
• Oversee the inventory and equipment management, partnering with the Property Manager to identify property needs and required inventory.
• Partner with the Property Manager to regularly review budgets and ensure maintenance expenses and CapEx projects remain within the approved financial guidelines.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Maintain accurate and up to date records for maintenance operations, including asset tracking and regulatory logs.
• Maintain a professional appearance and adhere to the company dress code at all times.
• Assist with employee recruitment, interviewing, training and development in tandem with the Property Manager.

Requirements

• Three or more years of experience in building maintenance – student housing experience is a plus.
• Experience with appliance and HVAC repair is required. EPA Level II certificate (or higher) is preferred.
• One or more years of supervisory experience is preferred.
• Working knowledge of pool service and maintenance. Certified Pool Operator (CPO) certification is preferred or may be required upon hire, dependent on the property and local laws.
• A valid driver’s license is required.

Knowledge, Skills, & Abilities

• Ability to troubleshoot and find innovative solutions to maintenance issues.
• Exceptional customer service and communication skills.
• Proven experience with hands-on training and development of team members.
• Basic computer skills, including the ability to use property management software, email, and mobile devices to receive, assign, and complete work orders.
• Possess a high level of integrity and professionalism.
• Possess an understanding of property management standards including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Experience with Entrata software or a similar property management/work order system is preferred.
• Ability to pass a criminal background check.
• Ability to bend, kneel, stoop, reach, stand and be physically active for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work in hot, cold, and wet environments.
• Ability to work independently.
• Ability to fulfill on-call duties as assigned.
• Ability to work extended hours during the turnover period, including nights and weekends.
• Minimal travel required, limited to occasional company events or as needed.

This role is based fully in-person and requires daily onsite presence.

To learn more about our core values and mission, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.