Maintenance - Electrician/Phone Tech

IHA; Dubuque (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Growth opportunities

Job summary

MercyOne Dubuque seeks an Electrician Phone Technician to maintain, repair, and install electrical equipment across the hospital and campus, ensuring reliable operations and patient safety.

Under supervision, you will diagnose issues, document work, and coordinate with vendors, while serving as backup for Security and supporting de-escalation training. The role is 7:00 am–3:30 pm, with on-call rotations and weekend coverage.

Qualifications

• State of Iowa Electrical license or 5 years of equivalent experience and education.
• Experience in hospital maintenance preferred.
• Must be able to interpret basic schematics, wiring diagrams, illustrated electrical drawings, and blueprints.
• Must attend hospital sanctioned de-escalation training.

Responsibilities

• Maintain, repair, and install electrical equipment in hospital and surrounding facilities.
• Monitor telecommunications data and/or voice operations to identify and solve technical problems.
• Provide timely equipment repair on all assigned service calls and PM.
• Produce accurate and timely documentation on all assigned work.
• Interface with vendors and common carriers to resolve operating problems.
• Provide back-up support for Security Officers as assigned.
• Assist clinical staff in applying clinical restraints when necessary.

Skills

Customer service mindset

Communication skills

Troubleshoot electrical systems

Electrical maintenance

Read schematics

Documentation skills

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Description

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.

Employment Type

Full time

Shift

Day Shift

Description

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times - the nation's most prestigious award for nursing excellence.

As an Electrician Phone Technician at MercyOne, under general supervision, the Electrician Phone Technician is responsible for the maintenance, repair, and installation of all electrical equipment in the hospital, surrounding buildings and grounds. Monitors telecommunications data and/or voice operations to identify and solve technical operating problems as they occur. Works under general supervision using detailed procedures. Performs standard diagnostics to identify on-line or communications-related problems. Follows established procedures to correct identified problems. Maintains technical documentation and standard operating procedures. Regularly interfaces with vendors and common carriers to resolve operating problems.

• Exhibits an attitude of customer service.
• Demonstrates good communication with customers, peers, and management.
• Possesses the technical skills necessary to troubleshoot, install, test, repair, and maintain various electrical systems or equipment.
• Calibrates patient care equipment.
• Provides timely equipment repair on all assigned service calls.
• Provides timely completion of all assigned PM.
• Provides accurate and timely documentation on all assigned work.
• Provides quality work with minimal need for supervisor follow-up.
• Maintains positive and respectful attitude in all departmental relationships.
• Exhibits a desire and willingness to develop skills pertinent to the electrician function or other departmental functions.
• Monitors telecommunications data and/or voice operations to identify and solve technical operating problems as they occur.
• Performs standard diagnostics to identify on-line or communications-related problems.
• Maintains technical documentation and standard operating procedures.
• Regularly interfaces with vendors and common carriers to resolve operating problems.
• Provides back-up support for Security Officers as assigned. As such, may participate and/or assist in the management of non-physical and physical situations involving patients, visitors, staff, etc. using de-escalation techniques, while remaining calm, exercising judgment, and avoiding unnecessary physical force and abusive language to ensure the safety of all concerned. This will potentially involve holding/restraining individuals who may be violent in nature. Assists clinical staff in the application of clinical restraints. Able to converse with patients of all diagnoses for extended period of time.
• Performs other duties as assigned or volunteers to assist others when help is needed.

Schedule

• 7:00 am - 3:30 pm M-F; on call, weekend and holiday rotations

General Requirements

• State of Iowa Electrical License or 5 years of equivalent experience and education.
• Previous experience in maintenance preferred.
• Must have working knowledge of MS word, Excel, Outlook
• Must have a valid driver’s license.
• Must have skills needed for all electrical maintenance and repairs.
• Must have basic general maintenance skills.
• Must be able to skillfully use all hand and portable power tools related to electrical work. This includes pipe benders, threaders, drills, etc.
• Must be able to interpret basic schematics, wiring diagrams, illustrated electrical drawings, and blueprints.
• Must have analytical ability necessary to determine cause of and find solutions to electrical equipment malfunctions.
• Must be able to skillfully use multi-meters, insulation testers, and ampere meters.
• Working knowledge of transfer switches, tie breakers, generators, and other components in large electrical distribution systems.
• Work must meet the electrical code requirements.
• Must have knowledge of installation and maintenance on PBX.
• Must possess introductory knowledge of two or more:
• Transmission/transport systems, interior and/or exterior cable systems.
• And/or equipment installation.
• Must attend hospital sanctioned de-escalation training.

Education

• High school graduate required.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.