Maintenance Director - TMOT
J Street Property Services
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Job summary
J Street Property Services is seeking a Maintenance Director to lead the onsite service team at our Lewisville, TX community. You will oversee maintenance operations, drive preventative maintenance, owner projects, and the resident experience with a strong emphasis on safety and follow-through.
You will partner with the Community Director, manage vendors, and cultivate a culture of accountability, service, and professional growth across the team.
Qualifications
- High school diploma or equivalent required.
- 3–5 years hands-on maintenance experience.
- 1+ year supervisory or lead maintenance experience preferred.
- EPA Universal or Type II/III HVAC certification preferred.
- Certified Pool Operator (CPO) certification preferred.
- Working knowledge of plumbing, electrical, HVAC, appliances, carpentry, painting, building systems, and general maintenance practices.
- Ability to read blueprints, service manuals, safety documentation, and equipment specifications.
- Ability to safely operate tools and maintenance equipment and carry basic tool set.
Responsibilities
- Lead the onsite service team with clear expectations, accountability, productivity, and positive culture.
- Provide ongoing feedback, development, and hands-on support to team members.
- Lead by example in professionalism, safety, communication, urgency, and quality of work.
- Manage daily maintenance operations including service requests, make-readies, preventive maintenance, inspections, and emergency response.
- Inspect apartments, building systems, amenities, grounds, and common areas to identify needs.
- Maintain an organized, safe maintenance shop and manage inventory.
- Monitor workload, turn progress, and communicate risks before affecting residents.
Skills
Education
Tools
Job description
J Street Property Services Lewisville, Texas, United States
At J Street Property Services, we believe great properties are built by great people. As a values-driven commercial and residential real estate management company, we are committed to delivering exceptional service, operational excellence, and long-term value for our clients, residents, tenants, and partners.
Our success is rooted in integrity, accountability, and care. We take pride in operating high-quality assets and building trusted relationships through transparency, follow-through, and a commitment to doing the right thing—even when it's not the easiest path.
At J Street, employees are empowered to take ownership of their work, contribute meaningful ideas, and make an impact every day. We foster a professional, collaborative environment where team members are supported in their growth and encouraged to build rewarding careers. Whether you're serving residents, managing properties, supporting operations, or driving strategic initiatives, you'll be part of a team that values service, innovation, and continuous improvement.
If you're looking for an organization where your work matters, your contributions are recognized, and your career can grow alongside a thriving company, we'd love to meet you.
At J Street, the Maintenance Director is more than the leader of maintenance operations—you are the person responsible for how the community functions, feels, and performs from a service perspective.
You’ll lead the onsite service team, protect the physical asset, drive preventative maintenance and apartment readiness, and partner closely with the Community Director to deliver a resident experience built on responsiveness, quality, and follow-through. This role combines hands-on technical leadership with team development, operational discipline, and an ownership mindset.
- Lead, train, schedule, supervise, and coach the onsite service team to create clear expectations, accountability, productivity, and positive team culture.
- Provide ongoing feedback, development, and hands-on support so team members have the tools and knowledge to succeed.
- Lead by example in professionalism, safety, communication, urgency, and quality of work.
- Manage daily maintenance operations, including resident service requests, make-readies, preventative maintenance, inspections, and emergency response.
- Conduct regular inspections of apartment homes, building systems, amenities, grounds, and common areas to proactively identify maintenance needs.
- Maintain an organized, well-stocked, and safe maintenance shop in accordance with company procedures and applicable safety requirements.
- Monitor service workload, apartment turn progress, recurring repair trends, and property needs; communicate risks or barriers before they affect residents or operations.
- Ensure service requests are completed timely, professionally, and with respect for the resident’s home and experience.
- Partner with the Community Director to resolve resident concerns, recurring service issues, and opportunities to improve resident satisfaction.
- Support resident retention and community initiatives through reliable service and well-maintained apartment homes and amenities.
- Coordinate and oversee third-party vendors and contractors; confirm scope, quality, completion, and compliance with company standards.
- Support capital improvements, special projects, and property initiatives in partnership with the Community Director and regional leadership.
- Manage service-related purchasing, inventory, and expenses within approved parameters while balancing quality, urgency, and stewardship of property resources.
- Ensure compliance with applicable OSHA requirements, Fair Housing requirements, property safety standards, and J Street policies and procedures.
- Maintain accurate work-order records, safety documentation, supply inventories, key-control systems, and other required service records.
- Identify and elevate significant life-safety, building-system, operational, or property concerns through the appropriate leadership channels.
- Participate in and lead the community’s on-call and emergency-response responsibilities as assigned.
- Work closely with the Community Director and regional leadership to support financial, operational, resident satisfaction, and property performance goals.
- Communicate clearly regarding apartment readiness, service trends, vendor needs, capital needs, and operational risks.
- Bring an ownership mindset to the community by protecting the asset, developing the team, and following through on commitments.
- High school diploma or equivalent required.
- 3–5 years of hands-on maintenance experience in multifamily housing or facility operations.
- At least 1 year of supervisory or lead maintenance experience preferred.
- Certified Pool Operator (CPO) certification preferred, or ability to obtain as required by the community.
- Working knowledge of plumbing, electrical, HVAC, appliances, carpentry, painting, building systems, and general maintenance practices.
- Ability to read blueprints, service manuals, safety documentation, and equipment specifications.
- Ability to safely operate tools and maintenance equipment and supply and maintain a basic personal tool set.
- Valid driver’s license and reliable transportation required.
- EPA Universal or Type II/III HVAC certificationrequired.
- Ability to lift up to 50 lbs., climb ladders, bend, kneel, reach, and perform physical maintenance work.
- Ability to work indoors and outdoors in varying weather conditions.
- Availability to work weekends and holidays as scheduled and participate in the community’s on-call rotation.
- Ability to respond to emergency service needs in accordance with J Street procedures and assigned responsibilities.
We look for opportunities to make the experience better—for residents, clients, and one another.
We bring effort, follow-through, and a willingness to keep learning.
We take responsibility for the result, including the fix when something doesn’t go as planned.
We communicate directly, respectfully, and transparently.
We treat the communities, resources, and relationships entrusted to us like they matter, because they do.
These values are not optional—they are how we work, lead, serve, and grow together.
The pay range for this role is: 30 - 32 USD per hour(The Mill Old Town)
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