Maintenance Director

Atria Senior Living, Inc.; New York (NY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Atria Senior Living, Inc. is seeking a Maintenance Director to lead a team responsible for ongoing maintenance and preventive programs across the community.

You will oversee HVAC, electrical, plumbing, carpentry, painting, appliances, and amenities while coordinating with vendors and contractors to ensure safety and quality. The role emphasizes budgeting, cost control, and compliance with laws; you will manage housekeeping and janitorial staff, support customer service requests, and drive

Qualifications

• High school diploma or GED required.
• 3–5 years of multi-family property management or building maintenance experience.
• Strong performance management and coaching skills.
• Proficient in basic arithmetic for estimates and analysis.
• Ability to use independent judgment to meet company goals.
• Basic computer skills and proficiency with Microsoft Office.
• Experience using maintenance tools and training others in their safe use.
• Valid driver's license and ability to drive company/personal vehicle.

Responsibilities

• Oversee maintenance, housekeeping, laundry and janitorial staff including scheduling, direction and performance reviews.
• Implement programs to maximize revenue, control costs and improve customer satisfaction.
• Manage maintenance needs to keep community assets in good condition and support business goals.
• Handle customer service requests via work order system and ensure timely resolution.
• Oversee apartment turnover and preventative maintenance to protect asset value.
• Assist in annual maintenance budget development and control department expenditures.
• Procure parts and supplies according to national account standards.
• Inspect grounds and buildings to ensure full functionality and safety standards.
• Ensure compliance with Atria policies and applicable laws and regulations.
• Coordinate with external vendors and monitor contract terms with leadership.
• Maintain compliance with Fair Housing regulations.

Skills

Performance management

Team leadership

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Maintenance tools

Job description

Responsibilities

Responsible for managing a team in the maintenance and preventative maintenance efforts for an assigned community including the physical aspects of the building’s HVAC, electrical, plumbing, carpentry, painting, major appliances and amenities, including the management of appropriate outside vendors and contractors. Also responsible for managing the housekeeping and janitorial employees and function in the communities. Ensure efforts meet Atria’s operational and safety standards and any applicable laws and regulations.

• Responsibly manages and supervises all maintenance, housekeeping, laundry and janitorial personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with Company policy.
• Implements and monitors programs to maximize revenue, control expense, and improve customer satisfaction.
• Manages all of the maintenance needs of assigned community to ensure the physical condition of the community and contribute to Atria’s annual business goals.
• Manages all customer service requests using the Facility One work order system; including prioritization and delegation to assigned staff. Maintain company customer service standards. Follow through to ensure issue is resolved.
• Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assesses the value of damage to the apartment homes that is charged to departing resident.
• Assists in the development of the annual maintenance operating budget and manages department expenditures within approved budget.
• Purchases parts, chemicals, and paint according to our requirements for national account spending.
• Inspects grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times.
• Inspects and monitors community and apartment homes to ensure housekeeping, janitorial and laundry employees are meeting company standards.
• Implements, or directs the implementation, of all applicable Atria policies and procedures. Ensures compliance as needed.
• Negotiates with external maintenance vendors and suppliers as needed. Monitors and enforces contract terms via communication with the Executive Director.
• Ensures compliance with all federal, state and local laws, specifically Fair Housing regulations.
• May drive company vehicle from community (only if required by community).
• May perform other duties as needed and/or assigned.

Qualifications

• High school diploma or general education degree (GED) required.
• Three (3) to five (5) years of multi-family property management or other building maintenance experience performing the duties of Maintenance Technician or Maintenance Director.
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals.
• Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company.
• Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community.
• Basic computer skills, ability to using Microsoft Office and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, extractors, pool chemicals, ice removal equipment, ladders, landscaping equipment, sandblasters and safety equipment and ability to train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds variable distances, the mobility and flexibility to use required equipment and to access and work in confined spaces or at heights in excess of 8-9 feet.
• Familiar with all types of surfaces and respective cleaners.
• Experience in carpet cleaning (all types) and upholstery cleaning.
• Understands Lock Out/Tag Out procedures.
• Understands SDS Sheets.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards.