Maintenance Director

WILLOW GLEN; Madison (WI); On-site; USD 28,000 - 39,000; Full time

Job summary

WILLOW Glen seeks a reliable property maintenance technician to perform general upkeep and repairs, respond to resident work orders, and uphold high standards of cleanliness, safety, and resident satisfaction across the property.

You will inspect buildings, prepare turnovers, manage preventative maintenance, and maintain maintenance logs while coordinating with the Property Manager on emergencies and major repairs.

Qualifications

• Excellent customer service skills and courteous demeanor.
• Ability to read, comprehend and follow work orders and memos.
• Basic math and problem-solving abilities required.

Responsibilities

• Respond to, prioritize, and complete work orders for resident requests for maintenance.
• Maintain cleanliness and organization of maintenance areas, laundry rooms, storage areas, office, hallways and common areas.
• Inspect buildings and maintain curb appeal of grounds and inspect HVAC, fire protection, extinguishers, exit doors/lights, etc.
• Complete maintenance logs in a timely manner; report problems and/or recommend solutions.
• Respond to emergencies and consult Property Manager; coordinate with vendors as needed.
• Maintain inventory of maintenance supplies, tools and equipment; may hire or oversee outside contractors with approval.
• Perform general maintenance tasks at other company-owned properties as requested.

Skills

Customer service

Communication

Teamwork

Basic math

Education

High School diploma

2 years related experience

Tools

HVAC tools

Electrical tools

Carpentry tools

Job description

SUMMARYPerform general property maintenance and repairs in the most efficient manner and as directed by the Property Management staff. Meet or exceed company standards for cleanliness, cost control, safety, physical condition, and resident satisfaction related to the overall maintenance of the property.ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.Daily and/or weekly maintenance service and repairs:§ Respond to, prioritize, and complete work orders for resident requests for maintenance.§ Maintain cleanliness and organization of maintenance areas, laundry rooms, storage areas, office, hallways and common areas.§ Inspect buildings and maintain/improve curb appeal of grounds (sweep/mop stairwells, clean dumpster areas, check bulbs, HVAC equipment, fire protection system, extinguishers, exit doors, exit lights, etc.).§ Complete all maintenance logs in a timely manner.§ Correct obvious and general maintenance needs. Report problems and/or recommend solutions.§ Respond to emergencies and consult Property Manager regarding such emergencies.§ Maintain inventory of all maintenance supplies, equipment and tools.§ Maintain professional demeanor when dealing with residents, vendors and employees. Provide and promote high-quality resident relations.§ Follow company policies regarding safety and building regulations.Monthly and/or seasonal maintenance service and repairs:§ Perform maintenance at time of turnovers (apartment preparation, check/test fixtures, appliances, alarms, change filters, repair damage).§ Prepare and follow a preventative maintenance schedule to coordinate property needs and to maintain equipment. Complete and store all testing logs and documentation. Notify Property Manager of any major repairs needed.§ Change and/or replace batteries, light bulbs, filters (furnace and A/C), etc. as needed.Other maintenance responsibilities:§ In the course of daily/weekly/monthly or seasonal responsibilities, perform building repairs, electrical, plumbing, carpentry, HVAC, painting/plastering,moving/removing furnishings, snow shoveling, inspecting/installing appliances, clean-up, yard work, carpet removal, investigate/resolve roofing repairs and other services or repairs deemed appropriate by the Property Manager.§ With approval, price and purchase needed maintenance supplies.§ With approval, maintain a stock of parts needed to perform repairs.§ Obtain approval prior to major purchases. Obtain and analyze quotes and compare prices for needed repairs.§ At manager’s direction and approval, may hire, oversee, inspect and or direct the work of outside contractors.§ Perform general maintenance tasks at other company-owned properties as requested.o Back up other maintenance personnel at other locations during vacations and/or other absences.o May rotate on-call responsibility with one or more others.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires excellent customer service skills, with a courteous and helpful demeanor. The ability to communicate with and respect the needs of the senior citizen population is also required.§ At least 2 years related experience§ High School diploma or equivalent§ Good written and verbal communication skills. Ability to read and comprehend documents such as agreements, correspondence, and memos. Ability to effective present information in one-on-one and small group situations.§ Basic math skills and ability calculate figures, amounts and percentages.§ Ability to apply common-sense understanding to carry out instructions. Ability to deal with problems involving several variables. Ability to maintain a courteous business-like manner when interacting with outside contacts, residents and employees. Ability to use good judgment, organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.§ Must be able to operate a cell phone, pager, telephone, fax and copier.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, sit, walk, and climb stairs and use his/her hands. The employee frequently is required to reach with hands andarms. The employee must occasionally lift and/or move up to 50 pounds. The specific vision abilities required by this job may include close vision. Must have ability to operate various hand and power tools, as well as other maintenance and/or repair equipment.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.