Maintenance Contract Coordinator

KONE; Pennsauken Township (NJ); Hybrid; USD 58,600 - 76,965; Full time

Benefits offered by this job

Competitive salary

401K

Health insurance

Paid time off

Bonus potential

Job summary

KONE Americas is seeking a Maintenance Contract Coordinator to support the New York Metro district from our Pennsauken, NJ office. The role starts 100% in office during training and will transition to a hybrid schedule.

You will coordinate with sales and customers to ensure contract accuracy, logging, maintaining, and reporting data, with 2+ years of customer service and strong MS Word/Excel skills. High School diploma required.

Qualifications

• 2+ years of progressive and successful customer service experience.
• Proficient in MS Word and Excel.
• Well organized with a customer service mindset.
• High School education or equivalent.

Responsibilities

• Initiate ECMS requests via Salesforce.
• Manage local and district maintenance contract requests from sales to KBS, including initiation, receipt, evaluation and updates.
• Enter and maintain Maintenance contracts, equipment and customer master data in SAP.
• Manage the Maintenance audit process and perform quality checks.

Skills

MS Word

Excel

Customer service

Education

High School diploma or equivalent

Tools

SAP

Job description

KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team and assist the local branch as a Maintenance Contract Coordinator for KONE Americas? This position will support our New York Metro district and will work out of our Pennsauken, NJ branch.

The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule.

• Do you enjoy working in a fast-paced environment?
• Are you able to collaborate with all levels of the organization to achieve business goals?
• Have you developed a proficiency with office management tools (e.g. Microsoft Office Suite, SAP, customer relationship management, etc.)?
• Do you have a passion for customer satisfaction?
• Are you able to perform and manage multiple tasks at the same time?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Maintenance Contract Coordinator, you will provide specialized support to the Service Business and coordinate with sales and customers to ensure the accuracy of contracts and data being logged, maintained, and reported.

You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.

Other Listed Duties as Needed

• Initiate ECMS requests via Salesforce
• Manage the process for local and district maintenance contract requests from sales to KBS, including but not limited to, initiate, receive, evaluate and update
• Perform all data entry and activity requirements for Maintenance contracts, equipment and customer master data to be accurately entered into SAP system
• Manage the Maintenance audit process
• Perform Maintenance Contract quality checks and reconcile errors
• Audit and maintain completeness and accuracy of Equipment and Customer Master Data
• Additional duties as assigned.

Hiring Requirements

• Proficient in MS Word and Excel
• Well Organized
• Customer service mindset

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

Beware of Recruitment Scams!

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com/en/careers/

At KONE, we foster an innovative and collaborative culture, valuing each individual\'s contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We\'re proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation:

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement

The hiring range for this role in the Pennsauken, NJ location is $58,600.00 – $76,965.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/