Maintenance Branch Mgr

Environmental Management Inc; Plain City (OH); On-site; USD 95,000 - 130,000; Full time

Job summary

Environmental Management Inc. is seeking a Maintenance Branch Manager to oversee daily maintenance operations, supervise 50-75 staff, and drive profitability across the Plain City branch.

You will manage field crews, ensure safety compliance, and maintain high levels of client satisfaction while coordinating with Sales and Account Managers. The role requires strong leadership, proven budgeting experience, and the ability to work outdoors in varying weather.

Qualifications

• Minimum 5+ years of managing landscape maintenance, property maintenance or related field operations.
• At least 3+ years supervising large teams and coordinating crews.
• Experience overseeing budgets, labor forecasts, and operational performance metrics.
• Strong leadership, communication, and customer service skills.

Responsibilities

• Oversee daily branch operations, ensure safe, efficient, and profitable projects.
• Develop forecasts and plans to hit revenue and production targets.
• Coordinate labor, equipment, and material resources across sites.
• Maintain client satisfaction and manage contract retention.
• Lead safety training, OSHA compliance, and field coaching.
• Participate in winter snow/ice operations as needed.

Skills

5+ years landscape maintenance ops

3+ years of supervisory experience

Budgets, labor forecasting, ops perf

Leadership, communication, customer服务

MS Office & operational software

Outdoor/field work readiness

Tools

Microsoft Office

Operational software systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Maintenance Branch Mgr

Full Time Management Plain City, OH, US

2 days ago Requisition ID: 1280

Who We Are

Founded more than 30 years ago, EMI, or Environmental Management Inc., has grown into one of Central Ohio’s largest landscape companies. We believe our employees are our greatest asset, and we remain committed to creating a supportive work environment that encourages personal growth and helps every employee achieve their goals.

Environmental Management Inc. is an accredited design/build, irrigation, and maintenance landscaping company serving clients throughout Central Ohio. We create outdoor environments tailored to our clients’ lifestyles through a customer-focused approach. Our dedication, innovative landscape design, knowledgeable staff, continued growth, and commitment to strong client and team relationships help us maintain our position as a leading landscape design/build company in Central Ohio.

Maintenance Branch Manager / Operations Manager

Job Summary

EMSI, Inc. is seeking an experienced and results-driven Maintenance Branch Manager to oversee daily maintenance operations, ensure exceptional delivery service, and drive profitability across the branch. Reporting directly to the Maintenance Operations Manager, this role is responsible for managing field operations, supervising crews and supervisors, maintaining client satisfaction, ensuring safety compliance, and achieving operational and financial goals.

The ideal candidate will have strong leadership skills, experience managing large teams, expertise in landscape or property maintenance operations, and a proven ability to manage budgets, schedules, and customer relationships. This position also requires participation in EMSI's Winter Services (Snow & Ice Management) Division.

Key Responsibilities

Operations & Project Management

• Manage daily branch operations to ensure projects are completed safely, efficiently, and profitably.


• Develop monthly forecasts and operational plans to achieve revenue and production goals.


• Monitor daily production reports and project performance.


• Coordinate labor, equipment, and material resources.


• Ensure quality standards are met across all service locations.


• Identify operational improvements and implement corrective actions when necessary.

Customer Relations

• Serve as a primary operational contact for customers.


• Conduct site visits and property inspections to ensure customer satisfaction.


• Address client concerns and implement timely solutions.


• Partner with Sales and Account Managers to maintain strong customer relationships and contract retention.

Business Development & Upselling

• Identify opportunities for additional services and enhancements.


• Review site conditions and recommend improvement projects.


• Collaborate with Sales Representatives to prepare proposals and pricing for customers.


• Manage branch profitability and operational budgets.


• Monitor labor hours, equipment utilization, and production costs.


• Review daily, weekly, and monthly performance metrics.


• Ensure projects are completed within budgeted hours and financial targets.

Leadership & Team Development

• Directly supervise 50-75 employees and 5-8 supervisors.


• Recruit, hire, train, coach, and develop field personnel.


• Conduct performance evaluations and disciplinary actions as needed.


• Establish measurable performance expectations and success metrics for direct reports.


• Foster a culture of accountability, teamwork, and continuous improvement.

Safety & Training

• Ensure compliance with all company safety policies and OSHA regulations.


• Conduct field training and coaching sessions.


• Enforce safe work practices and proper equipment operation.


• Promote a safety-first culture throughout the organization.


• Utilize company software systems for forecasting, production tracking, scheduling, and reporting.


• Collaborate with administrative staff to maintain accurate operational and financial records.


• Understand and utilize estimating, accounting, and operations management software.

Snow & Ice Management

• Participate in snow removal and winter weather operations.


• Be available during snow and ice events, including nights, weekends, and holidays as required.

Qualifications

Required

• 5+ years of experience managing landscape maintenance, property maintenance, construction, or related field operations.


• 3+ years of supervisory experience managing large teams.


• Experience overseeing budgets, labor forecasting, and operational performance.


• Strong leadership, communication, and customer service skills.


• Valid driver's license with acceptable driving record.


• Proficiency with Microsoft Office and operational software systems.


• Ability to work outdoors in varied weather conditions.

Preferred

• Experience in commercial landscape maintenance.


• Snow and Ice Management experience.


• OSHA training or safety certifications.


• Experience managing multiple crews and supervisors simultaneously.

Physical Requirements

• Frequently lift and/or move up to 50 pounds.


• Ability to stand, walk, bend, kneel, crouch, and work outdoors for extended periods.


• Ability to work near moving equipment and machinery.


• Ability to work in varying weather conditions year-round.

Schedule

• Full-time


• Occasional evenings, weekends, and emergency response as needed.


• Required participation in winter snow operations.

Responsible for overall management of Specified Columbus Region. Responsible for providing leadership and training necessary for the crew leaders to obtain their goal of completing quality project maintenance. This manager will occasionally work alongside crews in the field. Communicates and resolves all issues related to maintenance to ensure all maintenance operations meets company standards.