Main Lodge Houskeeping Manager

Sugarloaf Mountain Corporation; Michigan; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Housekeeping Supervisor, where you will play a vital role in maintaining the cleanliness and orderliness of a stunning resort. This position involves overseeing housekeeping staff, ensuring high standards of service, and addressing guest concerns with professionalism. Your leadership will foster a collaborative environment, where team members are trained and motivated to excel. If you're passionate about hospitality and possess strong supervisory skills, this is the perfect opportunity to make a meaningful impact in a vibrant setting.

Qualifications

• 24 months of experience in hospitality management required.
• Ability to lift up to 25 lbs and stand for long durations.

Responsibilities

• Inspect and maintain cleanliness of all resort areas.
• Supervise housekeeping staff and conduct daily meetings.
• Handle guest complaints and ensure high service standards.

Skills

Hospitality Management Experience

Supervisory Skills

Physical Stamina

Attention to Detail

Job description

Overview

Responsible for working alongside all housekeeping team members to ensure clean, orderly, and attractive conditions of the resort, as well as assisting guests, housekeeping staff, and other departments in all housekeeping related functions in an efficient, courteous, and professional manner that maintains high standards of service hospitality.

Responsibilities

• Inspect, maintain, and ensure all areas of the resort are clean including guest rooms, meeting rooms, corridors, elevators, restrooms, stairwells, and all other public spaces of assigned property.

• Complete morning and mid-shift walk-through of the Units, monitoring the physical condition and ensuring all standards are met.

• Inform team members of basic cleaning duties required and proper use of equipment and chemicals.

• Become familiar with Boyne’s accommodations, meeting facilities, common areas, and furnishings.

• Have daily assignments prepared for subordinates and meet with them to go over all duties of the day.

• Handle the proper documentation for subordinates that do not follow rules and guidelines. See the Executive Housekeeper before the corrective action.

• Maintain continuous training, education, and development for team members.

• Complete all required checklists.

• Handle all unusual requests and immediate guest concerns, and notify proper personnel.

• Possess knowledge of chemicals and equipment used.

• Conduct daily morning meetings with team members.

• Complete weekly schedule.

• Complete weekly inventory to ensure all guest's products, amenities, and supplies are at par level.

• Assist room attendants when necessary.

• Check staffing schedule daily for changes and communicate to staff any changes that may affect them. The schedule may change daily/weekly due to increases/decreases in expected resort business flow.

• Comply with our recycling program

• Provide supervision and direction for all team members in the housekeeping department

• Interview, hire, and train new team members as well as appraise performance, reward, coach, and counseling team members

• Address complaints and resolve issues.

Qualifications

This position requires 24 months’ experience in hospitality management and the

following skills:

• Repeat the same movements.

• Bend or twist their body.

• Use their hands to handle, control, or feel objects, tools, or controls.

• Kneel, stoop, crouch, or crawl.

• Use stomach and lower back muscles to support the body for long periods without getting tired.

• Be physically active for long periods without getting tired or out of breath.

• See details of objects that are less than a few feet away.

• Must be able to lift up to 25 lbs.

• Must be able to stand for long durations.

No travel requirements.

This worker will supervise housekeeping staff.