Main + Abbey Outlet Manager

Churchill Downs Incorporated; Sioux City (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Churchill Downs Incorporated in Sioux City is seeking an Outlet Manager to lead daily beverage operations across bars and related outlets on the property.

You will hire, train and develop Beverage staff, schedule workloads, manage budgets, and ensure guest satisfaction while upholding health and safety standards.

This role requires strong leadership, excellent communication, and a track record in food and beverage management within a casino/hospitality setting.

Qualifications

• Strong leadership and management skills with a customer-focused mindset.
• Experience in a full-service dining or beverage operation preferred.
• Ability to manage budgets, schedules, and staff performance.

Responsibilities

• Hire, train, develop and supervise Beverage staff for efficiency.
• Plan workloads, assign staff, and motivate the team to deliver service.
• Maintain standards, budgets, and administrative processes for Beverage dept.
• Supervise staff to ensure service quality and guest satisfaction.
• Collaborate with management on promotions and daily beverage operations.
• Support Food & Beverage leadership in daily tasks and projects.
• Ensure safety, cleanliness, and compliance with health codes.

Skills

Leadership

Communication

Customer service

Money handling

Stress management

Menu development

Digital literacy

Education

High school diploma

Hospitality management coursework

2–3 years dining management

Tools

POS systems

MS Office

Job description

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Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The Outlet Manager provides direction and leadership for the daily operations of bars and other related beverage outlets within the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with the hiring, training, development and efficient management of Beverage staff
• Plans and organizes workloads and staff assignments as well as trains, motivates and evaluates assigned staff
• Establishes department standards, guidelines, and objectives, and maintains other administrative processes, such as budget and staffing, to ensure proper planning and efficient operation of Beverage department
• Supervises beverage staff to ensure efficient and satisfactory customer service
• Works alongside department management to review beverage activities and implement companywide and local sales promotions
• Assists Food & Beverage leadership in daily tasks and projects
• Monitors daily operations of dining and service areas to ensure appropriate staffing, guest service, and consistency/quality of product
• Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management and provides breaks to staff as needed
• Ensures guest satisfaction through constant interactions with guests and team members to develop customer loyalty
• Attracts guests by participating in setting marketing policies and goals
• Maintains and enforces compliance with applicable health, safety, food handling, and hygiene codes and standards
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Demonstrated leadership and management skills
• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong and accurate money handling skills
• Ability to work under stress in a fast-paced environment
• Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred
• Digital literacy in computer programs relating to the Food & Beverage department

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred
• Degree or additional coursework in Hospitality Management or related field preferred
• Two to three years of progressive experience in a full-service dining environment preferred
• Must obtain valid gaming license, where applicable

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee is required to stand for the duration of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.