Mailroom & Front‑End Operations Lead

CVS Health Corporation; City of Albany (NY); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation seeks a Front End Operations Supervisor to lead a ~20-person team in mail intake, document processing, and workflow management. You will supervise, coach, and align work with service levels and business goals.

The role coordinates with the mailroom vendor and internal stakeholders to improve processes, balance resources, and ensure timely, accurate handling of mail and related tasks.

Qualifications

• 3+ years of leadership in operations, mailroom, document management, or production.
• 3+ years of experience managing employee performance, coaching, and vendor relationships.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams).
• Willingness to travel up to 10% to East Lansing, MI or Plymouth, MN.

Responsibilities

• Provide direct leadership for approximately 20 team members.
• Conduct monthly one-on-one meetings and performance discussions.
• Manage daily workloads for printing, returned mail, scanning, check processing, and indexing.
• Monitor operational performance, productivity, quality, and service-level expectations.
• Serve as the primary point of contact for the mailroom vendor and ensure timely mail processing.
• Coordinate workload prioritization and resource allocation to meet business demands.
• Identify, recommend, and implement process improvements to enhance efficiency.
• Support audits, reporting, compliance requirements, and departmental projects.
• Collaborate with cross-functional teams to resolve issues and support organizational objectives.
• Perform other duties as assigned.

Skills

Leadership

MS Office

Communication

Travel willingness

Team supervision

Education

Bachelor's degree in Business, Healthcare Administration, Operations Management, or related field

Tools

Kofax

Imaging systems

Job description

CVS Health Corporation seeks a Front End Operations Supervisor to lead a ~20-person team in mail intake, document processing, and workflow management. You will supervise, coach, and align work with service levels and business goals.

The role coordinates with the mailroom vendor and internal stakeholders to improve processes, balance resources, and ensure timely, accurate handling of mail and related tasks.