Mail Order Pharmacy Technician - Menomonee Falls

aah; Menomonee Falls (WI); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Educational Assistance Program

Job summary

Advocate Health Care is seeking a Pharmacy Technician for a hybrid role in Wisconsin. You will assist licensed pharmacists, perform technical duties, handle medication preparation, labeling, and distribution, and support insurance verification and billing in a fast-paced setting.

Requirements include a High School Diploma or GED plus CPhT or ExCPT certification within 18 months. Expect 40 hours per week, M-F with some Saturday hours, and a strong emphasis on accuracy and teamwork.

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to work with multiple departments and matrix structures.
• Strong organizational skills and attention to detail.
• Ability to think critically and resolve problems in a fast-paced environment.
• Experience with third-party billing and insurance verification is a plus.

Responsibilities

• Assist licensed pharmacist with technical duties related to medication preparation and distribution.
• Select, prepare, and label medications for patients, including hazardous drugs and controlled substances.
• Support medication distribution, inventory control, andOutdate checks.
• Screen calls and route using proper etiquette; handle daily pharmacy procurement.
• Document controlled substances handling and participate in quality improvement initiatives.

Skills

Problem solving

Independent work

Communication

Customer focus

Typing skills

Teamwork

EPIC experience

Education

High School Diploma or GED

Pharmacy Technician Certification (CPhT) or ExCPT

Tools

EPIC

Job description

Department: 38590 API Central Fill - Retail Pharmacy

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

M-F 8AM-6PM SAT 9AM-1PM

• Hybrid position with onsite work required every other week

• Fast-paced environment with high call volume

• Responsible for processing queues, data entry, and insurance billing support

• Troubleshoot insurance-related issues, including Medicare and Medicaid claims

• Must be solution-oriented and able to think critically to resolve issues

• Strong computer skills and accurate typing abilities required

• Comfortable working independently and staying self-motivated in a remote environment

• Positive, upbeat attitude with strong interpersonal skills

• Ability to work effectively with individuals across a variety of personalities and roles

• Collaborate closely with a team of Pharmacy Technicians and Pharmacists

• Open to feedback and committed to continuous improvement

• Ability to remain productive when not actively handling phone calls

• Minimum of 2 years of relevant experience required

• EPIC experience highly preferred

• Stable and consistent work history

What We're Looking For

• A problem solver who takes initiative and provides solutions

• Someone who works well independently while remaining a strong team player

• A professional with excellent communication skills and a customer-focused mindset

Pay Range: $21.85 - $32.80

Major Responsibilities

• Assistslicensed pharmacist in technical duties related to preparation and distribution of medications
• Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances
• Assistswith medication distribution tasks
• Screens phone calls and routes as needed using proper telephone and voicemail etiquette
• Assistsin daily pharmacy procurement, inventory control, and outdate checking
• Complete documentationrequiredfor removing, stocking, and wasting controlled substances, where applicable
• Perform nonsterile compounding following proper USP standards, where applicable
• Perform sterile IV admixture, as defined at the entity level, using proper aseptic technique, where applicable
• Inspects all assigned medication storage areas for adherence to storage policies
• Completes and documents medication admission histories, as applicable at the facility level
• Seeksadditionalduties whenrequiredwork is done and accepts other duties as assigned
• Mayparticipatein quality improvement initiatives to assure the excellence of departmental services
• Mayassistin training pharmacy technicians and extenders in orientation to the policies, procedures, and workflows involved in pharmacy operations as applicable at entity level
• Abides by all organization policies and procedures andcomplies withall legal, regulatory, and accreditation standards
• Supports area leadersregardinggoals and work assignments
• Obtaining and recording initialpatientdemographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering
• Develop competence in third-party billing functions
• Must be able todemonstrateknowledge and skills necessary to provide careappropriate tothe age of the patients served.
• May obtain immunization certification and perform immunizations for patients under the supervision of a registered pharmacist, where applicable
• Responsible foroperatingan Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the designated department

Minimum Job Requirements

Education

• High School Diploma or GED equivalent

Certification / Registration / License

• Registration or licensure with state board of pharmacy per state of employment requirements
• Must receive certification through Pharmacy Technician Certification Board (CPhT) or National Healthcareer Association (ExCPT) within 18 months from start date, or sooner if in more stringent in state

Experience

• Noworkexperiencerequired

Knowledge / Skills / Abilities

• Excellent verbal and written communication skills.
• Proven skills in working effectively with multiple departments and matrix organizational structures.
• Strong ability to influence and develop others to move toward common goals and outcomes.
• Strong organizational skills and the ability to work effectively with moderate guidance or direction.
• Effective critical thinking, creativity, problem solving, and decision-making skills.
• Expert knowledge of metricsutilizedto measure revenue cycle quality and processes.
• Ability to lead a diverse group of teams.

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders
• Requires considerable walking, standing, pushing mobile cart ofapproximately50poundsand lifting 35 pounds of material
• Must have functional vision,touchand hearing
• Must be able to speak and be understood by others to communicate effectively
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable diseasefor whichappropriate personalprotective equipment (PPE) isutilizedto minimize exposure
• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer,andpreparation of medications, including use of syringes
• Takes necessary precautions to avoid inadvertent needle sticks, minorcutsor bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbingstairsand changes in temperature and humidity.
• Operates all equipment necessary to perform the job
• Flexibility to travelbetween pharmacy locations
• This job descriptionindicatesthe general nature and level of work expected of the incumbent. It is not designed to cover orcontaina comprehensive listing of physical requirementsandworking conditions.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.