Madras Campus Streaming Support Technician

CENTRAL OREGON COMMUNITY CLG

Madras (OR)

On-site

USD 28,000 - 33,000

Part time

10 days ago

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Job summary

Central Oregon Community College seeks a Streaming Support Technician at the Madras Campus to provide on-site classroom and streaming support for remote and in-person courses. You will act as the primary liaison for students, instructors, and ITS, ensuring smooth operation of AV and streaming systems during live classes across COCC locations.

The role emphasizes first-response troubleshooting, strong customer service, and collaboration with eLearning and ITS teams.

Qualifications

Ability to communicate effectively with students, faculty, and staff.
Basic troubleshooting of AV equipment and streaming systems in classrooms.
Willingness to learn new classroom AV technologies and procedures.

Responsibilities

Orient students to streaming processes and classroom procedures.
Operate classroom AV hardware and streaming systems to ensure quality instruction.
Serve as first point of contact for AV/streaming issues at the Madras Campus.
Record and report issues, escalate when needed, and document resolutions.
liaise between Madras Campus and Bend-based eLearning and ITS departments.

Skills

AV troubleshooting

Streaming tech

Customer service

Windows OS

Communication

Team collaboration

Education

High School Diploma or GED

Tools

AV equipment

Streaming software

Video conferencing tools

Job description

Classification Title

Classification Title Temporary PT Hourly

Hourly rate, Stipend, or Load Unit

Hourly rate, Stipend, or Load Unit $20.00/hour

Close Date

Close Date 06/30/2026

Open Until Filled Yes

Open Until Filled Notes

Open Until Filled Notes Open For 2026-2027 Academic Year

Position Type/Employee Class

Position Type/Employee Class Temporary PT Hourly

Instructor Status

Instructor Status Not applicable

Overtime Eligible Non-Exempt

FLSA Status

Campus Location

Campus Location Madras

Primary Purpose

The Madras Campus Streaming Support Technician provides on-site classroom and technical support for courses utilizing streaming technology. This position serves as the primary on-site liaison between students, instructors, the eLearning Department, and ITS , ensuring the smooth operation of classroom AV and streaming systems.

Streaming technology enables live classroom instruction to be delivered in real time between multiple COCC campus locations using classroom-installed cameras, microphones, and audiovisual equipment.

Due to the geographic distance from the Bend campus, where the primary support functions are located, this role is critical in providing timely, first-response troubleshooting for AV and streaming issues. This is an excellent opportunity for a customer-focused individual with an interest in educational technology. Comprehensive on-the-job training will be provided to familiarize the successful candidate with COCC’s classroom AV and streaming systems, support procedures, and instructional technologies.

Essential Duties and Responsibilities

Orient students to classroom procedures and streaming processes, including physical classroom logistics and use of streaming technology.
Operate classroom computers, cameras, screens, microphones, and streaming technology to optimize the quality of instruction.
Serve as the first point of contact for AV and streaming technology issues at the Madras Campus. Perform basic troubleshooting of projectors, displays, audio equipment, cameras, control panels, and streaming software.
Record and troubleshoot issues that arise with the technology; document steps taken and outcomes, and elevate unresolved issues to eLearning and ITS with clear reports.
Act as an on-site liaison between the Madras Campus and Bend-based eLearning and ITS departments; communicate proactively regarding recurring issues, equipment needs, and improvement opportunities.
Distribute, collect, scan, and deliver class materials between students and instructor according to instructor’s directions.
Maintain communication with instructors and eLearning staff throughout the term.
Other duties as assigned by classroom instructor, eLearning department staff, or ITS .

Department Specific

Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

Ability to communicate effectively, both orally and in writing, with students, faculty, staff, and individuals from diverse backgrounds.
Ability to identify, troubleshoot, and communicate technical AV and streaming problems in the classroom.
Ability to work collaboratively with ITS staff, eLearning staff, Madras campus staff, students, faculty, and streaming class assistants at other campus locations.
Ability to work independently, prioritize tasks, and seek assistance when needed.
Ability to use a computer (all Windows platforms), AV control systems, scanners, projection devices, and printers.
Strong problem-solving skills; customer-centric approach and ability to remain calm under pressure.

Ergonomic Requirements

Working hours may vary from week to week based on the streaming class schedule. A flexible work schedule, including occasional evenings or weekends, may be necessary due to the nature of the responsibilities.

Individuals must be able to function effectively indoors in a classroom or office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires ability to write, read written materials and computer screens, and to use telephonic and video conferencing communications. Occasional lifting up to 25 lbs. (e.g., moving equipment). Must be able to kneel, stoop, or reach to connect cables or adjust equipment. All individuals are required to perform essential functions with or without reasonable accommodation.

Education

High School Diploma or GED

Experience

Ability and willingness to learn new technologies, classroom AV systems, and streaming support procedures.
Basic computer skills and familiarity with Microsoft Windows and common software applications.
Basic experience using video conferencing tools such as Zoom, Microsoft Teams, Google Meet, or similar platforms.
Strong customer service skills and ability to communicate effectively with students, faculty, and staff.

Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

All employees are required to successfully complete and pass a background screen, which includes a criminal history check.

Preferred Qualifications

Education/Experience

Experience working in a higher education setting
At least six months of experience working with computers, AV equipment, or streaming technology in an educational, office, or technical support setting
Experience supporting or troubleshooting streaming technologies, video conferencing platforms, or classroom technology systems.

EEO Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

Supplemental Questions

* What is your highest level of education?
- No High School Diploma or GED
- High School Diploma or GED
- Professional Certification or License (not a degree)
- Associates Degree
- Bachelors Degree in Progress
- Bachelors Degree
- Masters Degree In Progress
- Masters Degree
- Ph.D. in Progress
- Ph.D.
- J.D.
- M.D.
- Other Doctorate Level Degree
* We recognize the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your education/experience should be considered equivalent. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on the box or boxes you check, as we are committed to a fair and thorough evaluation process.
- I meet all minimum requirements (education and experience) listed for this position.
- I do not meet the minimum education degree requirement(s).
- My degree is not in the required stated area(s).
- I have less than the minimum years' experience in the area(s) required.
* As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on your response, as we are committed to a fair and thorough evaluation process.
(Open Ended Question)
* In support of COCC’s commitment to diversity, equity, and inclusion, bilingual fluency in English and another language is considered a plus: Please list any languages other than English in which you are fluent (read and write)
(Open Ended Question)
* COCC employees must work and reside in the state of Oregon at the time their work is being performed. Are you, or will you be residing in the state of Oregon by the start date of this position?
- Yes
- No
* Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload your DD214 and 215 (215 if applicable) or certification that you expect to be honorably discharged from the military within 120 days of certifying veteran status as supporting documentation. You will have the opportunity to upload the document(s) in the next step of this application process.
- Yes, I am a veteran
- No, I am not a veteran
If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position.
(Open Ended Question)
* The College CANNOT provide support or sponsorship of any type for visa applications and related paperwork for employment purposes. To be considered, applicants must already be authorized to begin work in the United States, be able to arrive in the country, and maintain work eligibility without the College’s sponsorship or support. Are you currently, or will you be, authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College’s sponsorship or support by the position’s start date?
- Yes, I am already or will be authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College’s sponsorship or support by the position’s start date.
- No.
* Background checks are required for all employees of COCC. Should an offer of employment be made to you and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC’s criminal history check policy can be found online in the General Procedures Manual, Section HR-2-1. Please indicate here if you will provide consent to the criminal history check when requested by the College.
- Yes, I will provide my consent when requested
- No, I will not provide my consent when requested