Machine Operator I

Exela Enterprise Solutions; Rochelle Park (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Client Services Associate, der als wichtige Schnittstelle zwischen dem Unternehmen und den Kunden agiert. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen und die Lösung technischer Probleme, um die Kundenzufriedenheit zu gewährleisten. Sie werden in einem dynamischen Umfeld arbeiten, das sowohl Büro- als auch Produktionsbereiche umfasst, und dabei Ihre Fähigkeiten in der Datenverarbeitung und im Kundenservice einsetzen. Wenn Sie eine Leidenschaft für Technologie und Kundenbetreuung haben, ist dies die perfekte Gelegenheit für Sie, Teil eines wachsenden Teams zu werden.

Benefits

Umfassende Gesundheitspläne

Zahnversicherung

401(k) Altersvorsorge

Bezahlte Freizeit

Pendlerleistungen

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice oder technischen Support.
• Starke technische Fähigkeiten und Kenntnisse im Umgang mit Computersystemen.

Responsibilities

• Bearbeiten von Kundenanfragen und technische Probleme lösen.
• Daten genau und effizient eingeben und aktualisieren.

Skills

Kundenservice

Technischer Support

Datenverarbeitung

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Education

High School Diplom oder gleichwertig

Tools

Drucker

Kopierer

Faxgeräte

Computer-Systeme

Job description

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience. Serving over 4,000 customers across 50 countries, including more than 60% of the Fortune 100, Exela's offerings span information management, workflow automation, and integrated communications, with solutions tailored for various industries including finance, healthcare, and legal sectors. With over 17,500 employees operating in 23 countries, Exela deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for employees and their families; paid time off; commuter benefits; supplemental income protection; and a 401(k) retirement savings plan with access to financial wellness resources.

Military Hiring

Exela values diversity and welcomes applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families, regardless of rank or specialty.

Job Description

As a Client Services Associate (CSA) in the Technical Support department within Customer Service, you will serve as a key liaison between our company and clients, providing exceptional support. Your main responsibilities include addressing client inquiries, troubleshooting technical issues, and ensuring timely resolution of support requests to maintain client satisfaction and foster positive relationships.

Role Responsibilities

• Perform data entry tasks to update records and ensure accuracy.
• Batch documents and organize for data processing.
• Enter data accurately and efficiently from source documents.
• Prioritize tasks based on schedules and client expectations.
• Verify data for accuracy and correct errors as needed.
• Troubleshoot data issues and escalate when necessary.
• Operate peripheral equipment related to data entry.
• Contribute to process improvements in production formats and procedures.
• Maintain safety standards and report hazards.
• Follow security and privacy policies to protect information.
• Perform additional duties as assigned, demonstrating flexibility.
• Work in various environments, including offices and production areas, with occasional environmental exposure.
• Engage in repetitive motions, with the ability to lift up to 25 lbs.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in customer service or technical support, preferably in a tech-related field.
• Experience with maintaining and troubleshooting printers, copiers, and fax equipment.
• Strong technical skills and proficiency with computer systems.
• Excellent communication skills.
• Ability to prioritize and manage multiple tasks under pressure.
• Problem-solving skills and customer-focused attitude.
• Willingness to work flexible hours, including evenings and weekends.
• Physical ability to stand, walk, lift up to 50 lbs, and perform repetitive motions.

The pay range starts at $17/hr, with potential bonuses and comprehensive benefits, depending on skills and experience.