Machine Learning Engineer, CX Intelligence

Coinbase; United States; On-site; USD 57,782 - 78,176; Full time

Job summary

Coinbase is seeking a Machine Learning Engineer to design and scale agent-based systems that automate customer support workflows. You will connect LLMs with internal APIs and tools to deliver fast, accurate experiences for millions of customers.

You will architect multi-agent orchestration, implement evaluation pipelines, and ensure compliance with Coinbase policies while shipping resilient Python microservices at scale.

Qualifications

• 3+ years building and scaling ML/AI systems in production.
• Experience implementing agentic loops or ReAct-based systems where AI acts autonomously.
• Strong Python skills and microservices experience.

Responsibilities

• Architect multi-agent systems to automate complex customer support end-to-end.
• Build and scale integrations connecting LLMs with internal Coinbase APIs and databases.
• Develop automated evaluation pipelines to monitor AI agent performance in production.
• Implement RAG, fine-tuning, and prompt engineering for compliant chatbot outputs.
• Ship production-ready Python services that are resilient and scalable.

Skills

Python

ML/AI systems

LLM orchestration

Asynchronous programming

Microservices

Tools

LangGraph

Google ADK

Pinecone

Weaviate

Job description

Headquarters: Remote - Brazil Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer on this team, you'll design and scale the agentic systems that automate complex customer support workflows, connecting LLMs with internal APIs and tools to deliver fast, accurate, and compliant AI-powered experiences for millions of customers.

What you'll do:

Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end.

Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling.

Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production.

Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.

Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices.

Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.

Required Skills and Experience:

3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously.

Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar).

Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent).

Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams.

Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job ID: P77545

Pay Transparency Notice:

The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): R$347.900 — R$347.900 BRL

Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.

Equal Opportunity Employer:

Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation.

Accommodations:

If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial .

Data Privacy & Arbitration:

By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .