Mac Endpoint Engineer: Enterprise IT & Networking Lead

Quantum World Technologies Inc.; Redwood City (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Quantum World Technologies Inc. is seeking a Senior IT Support Engineer to lead endpoint operations and local network infrastructure from the Redwood City office.

You will serve as the primary escalation lead for macOS endpoints and enterprise networks, driving high availability and secure device lifecycles. The role emphasizes hands-on expertise in macOS, Wi-Fi/WLAN, and edge security, with responsibility for zero-touch provisioning, VPN, and firewall configurations across a growing technical

Qualifications

• 5-7 years of hands-on IT support and systems engineering in fast-growing environments.
• macOS shell scripting, configuration management, and OS-level diagnostics.
• Strong TCP/IP, L2 protocols, and 802.11 wireless standards expertise.
• MDM and IdPs (Okta, Microsoft Entra ID, Google Workspace) in enterprise fleets.
• ACSP, Jamf Admin certifications or other networking certifications are a plus.

Responsibilities

• Lead endpoint & macOS administration and escalate complex issues (Tier 2/3).
• Provision, update, and secure endpoints using enterprise MDM (Jamf Pro, Kandji, Mosyle).
• Enforce endpoint security controls: FileVault, EDR, OS compliance policies.
• Lead zero-touch provisioning via Apple Business Manager / DEP and device lifecycles.
• L2 networking & WLAN operations: manage VLANs, STP, LACP, trunking, 802.1X.
• Troubleshoot enterprise Wi-Fi, optimize RF, conduct heat maps, resolve roaming issues.
• Maintain DHCP, DNS, IPAM, subnets, and office routing; support infrastructure teams.
• Manage access switches and wireless APs (Cisco Meraki, Aruba, Ubiquiti) and cabling.
• Perimeter & security management: Fortinet, Palo Alto, Meraki MX firewall rules & VPNs.
• Resolve VPN issues (IPsec, OpenVPN, WireGuard) and manage ACL configurations.

Skills

macOS administration

Endpoint security

Networking & WLAN

MDM management

Troubleshooting

Scripting

Tools

Jamf Pro

Kandji

Mosyle

Okta

Microsoft Entra ID

Google Workspace

ACSP

Jamf Certified Admin

CCNA

Network+

Job description

Quantum World Technologies Inc. is seeking a Senior IT Support Engineer to lead endpoint operations and local network infrastructure from the Redwood City office.

You will serve as the primary escalation lead for macOS endpoints and enterprise networks, driving high availability and secure device lifecycles. The role emphasizes hands-on expertise in macOS, Wi-Fi/WLAN, and edge security, with responsibility for zero-touch provisioning, VPN, and firewall configurations across a growing technical