MAC Counter Manager - Full Time

Belk; Winston-Salem (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk in Winston-Salem, NC is seeking a Beauty-focused Retail Associate to deliver exceptional service, drive sales, and execute in-store beauty experiences with integrity and pride.

You will build product knowledge, assist customers with makeup and skincare, and support on-brand merchandising, promotions, and omnichannel initiatives.

Applicants should have 1+ years of retail experience, be flexible for nights/weekends/holidays, and comfortable using devices and clienteling tools.

Qualifications

• Demonstrate ownership, accountability, and initiative in store objectives and metrics.
• Build genuine team/vendor/customer/community relationships.
• Lead team in customer service, sales, goals, promotions, events, and outreach for beauty business.
• Build product knowledge, suggestive selling, artistry, and beauty trends knowledge for engaging customers.
• Enhance team selling through onboarding and ongoing learning.
• Ensure associates speak confidently about inventory using clienteling tools for omnichannel experience.
• Support merchandising, replenishment, recovery, and cleanliness to maintain displays and hygiene.
• Partner with store leaders to align schedules with business needs and events.
• Demonstrate adaptability and adjust tactics to evolving business needs.
• Lead inventory accuracy and shrink control, executing price changes and transfers.

Responsibilities

• Own store objectives and achieve personal and store metrics.
• Create memorable store experiences through team, vendor, customer, and community relationships.
• Lead team in customer service, sales, and promotions to advance beauty business; foster positive store culture.
• Build product knowledge and artistry skills to drive engagement and repeat visits.
• Onboard and coach team members; support ongoing learning.
• Inform customers about inventory; use clienteling tools for seamless omnichannel service.
• Assist merchandising, replenishment, and cleanliness to maintain visuals and hygiene.
• Coordinate with leadership on schedules for events and productivity.
• Adapt to changing business needs and adjust tactics accordingly.
• Manage inventory accuracy and processing of damaged items.

Skills

Leadership

Customer service

Data-driven decisions

Ownership

Self-directed

Communication

Technology-savvy

Retail experience

Flexible schedule

Team collaboration

Tools

Windows OS

Tablet / mobile devices

Clienteling tools

Job description

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.

• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.

• Lead team in providing excellent customer service, driving sales, achieving goals, and executing successful promotions, special events, and customer outreach to advance beauty business. Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and enhance customer service.

• Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends to create exciting customer engagement. Drive repeat client interactions as a knowledgeable and trusted resource.

• Enhance team’s selling skills by assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning. Connect with Beauty Advisors through team meetings and one-on-one touch bases to review goals and performance results.

• Ensure associates are well-informed and confident in speaking to available inventory and assortment. Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience. Support store fulfillment in designated areas by accurately and efficiently executing omni processes.

• Support team with merchandising product, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards daily. Align presentations with vendor and company directives.

• Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies to maximize associate and department productivity.

• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting focus based on evolving business needs.

• Lead shortage control and inventory accuracy in designated areas by executing price changes, product transfers, and processing damaged items timely. Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.

Skills and Abilitie

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.

• Self-directed and able to work with minimal supervision in a deadline-driven environment.

• Communicate with excellence.

• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.

• 1+ years of retail experience and a dedication to customer service excellence.

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

• Comfortable with and enjoy assisting customers with makeup application and skincare services.

• Associates must maintain all required professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses, as required by applicable state and local regulatory boards.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.