MA Centralized Clinical Support Full-Time

Trinity Health Mid-Atlantic; Boise (ID); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Market-competitive pay

Generous PTO

Benefits from day one

Tuition reimbursement

Employee assistance programs

Retirement planning & matching

Job summary

Saint Alphonsus Health System is seeking a Medical Assistant to support clinic outreach and patient care across the SAMG. The role emphasizes phone encounters, coordination with care teams, and timely prior authorizations.

Based at the Shared Services Building in Boise, ID, the MA will work in a team-driven environment and must obtain MA certification within 90 days of hire. BLS is required.

Qualifications

• High School Diploma or equivalent required at hire.
• MA certification within 90 days from Saint Alphonsus approved agencies.
• Preferred MA experience in a primary care/family practice clinic.
• Basic Life Support certification required at hire.
• EMT/CNA certifications do not count toward MA certification.

Responsibilities

• Identify patients through the triage team and discuss screenings by telephone.
• Collaborate with primary care providers, care teams, and triage nursing on next steps.
• Assist with in-basket support for SAMG Primary Care, including prior authorizations.
• Occasionally work at clinics providing direct patient care when needed.

Skills

EPIC proficiency

Excel proficiency

Care team collaboration

Phone outreach

Education

High School Diploma or equivalent

MA Certification within 90 days (CMA/RMA/CCMA/NCMA/NRCMA/CMAC/NPCE MA)

Tools

Epic Systems

Excel

Job description

Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Saint Alphonsus Medical Group (SAMG) Triage Nursing Team is now hiring for an organized and adaptable Medical Assistant! This position will support clinics across the health system with patient outreach.

Position Summary & Highlights

This MA role will be primarily contacting patients over the phone to assist with clinic outreach related to hypertension (HTN) and colorectal cancer (CRC) screenings, and other Trinity Health Measures. These are continuous initiatives critical to quality performance and patient outcomes. This position will work fully in-person at our Shared Services Building in Boise. Please see details below. Please make sure you meet the Minimum Requirements below before applying. ***CNA only work experience does not qualify applicants for the MA position. See Minimum Requirements below for details.*** The position requires self-management, critical thinking skills, ability to pull and review reports, ability to collaborate with providers, care team ,and Central Triage Nursing team, and willingness to be flexible day to day. The Saint Alphonsus Medical Group is a multi-specialty, physician-led organization focused on serving the needs of over 800,000 people in Idaho, Oregon and northern Nevada. If you want to feel like your work impacts the daily lives of patients in our local community, this is the position for you!

What You Will Do

Patients will be identified through the centralized triage nursing team and the MA will then have a telephone encounter with patients to discuss screenings and needed care. Then the MA will collaborate with the primary care provider, clinic care team, and central triage nursing team on next steps. This position may also assist with in-basket support for SAMG Primary Care, including medication prior authorizations, and other related orders. On occasion, you may also work at clinics performing direct patient care to help fill in when needed.

An ideal candidate will have:

• Proficiency in EPIC and Excel, being able to pull reports and interpret the information.
• Previous MA experience in a primary care/family practice clinic is preferred, but not required.
• Enjoy a care team support role, troubleshooting, working in a team and independently, and are passionate about helping to provide the best care for our patients.

Work Schedule

Mon. - Fri., around the hours of 8:00am – 4:30pm. Shift start and end times are somewhat flexible and may vary depending on workload.

Location

Saint Alphonsus Shared Services Building
8757 W Emerald St,
Boise, ID 83704 (near the Boise Towne Square Mall)

Learn more about our patient services here: https://www.saintalphonsus.org/services

Minimum Requirements

• High School Diploma or equivalent required at hire.
• MA certification required within 90 days of hire from one of the following Saint Alphonsus approved agencies:

• American Association of Medical Assistants (CMA)
• American Medical Technologists (RMA)
• National Healthcareer Association (CCMA)
• National Center for Competency Testing (NCMA)
• National Association of Health Professionals (NRCMA)
• American Medical Certification Association (CMAC)
• National Phlebotomy Certification Examination (NPCE MA)

New Graduates

• MA certificate of completion required from an accredited program or school.
• Completion of either a 100-hour MA externship or 6 months MA experience in lieu of the externship hours even with MA certification.

Medical Assistant with Experience

• 1 Year of MA experience OR Current MA Certification OR obtain or renew certification within 90 days from hire from approved credentialing agencies listed above.

Basic Life Support

Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire.

*Obtaining the MA certification typically requires completing an MA Program or working as a Medical Assistant for at least 1 year. See each of the credentialing organization sites for additional details. EMT and CNA certifications will not count towards an MA certification.

Highlights and Benefits

• We offer market‑competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

Saint Alphonsus Facility Information

Saint Alphonsus Health System is a faith‑based ministry and not‑for‑profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well‑being of people by emphasizing care that is patient‑centered, physician‑led, innovative, and community‑based. Forbes America's Best Large Employers 2025; Forbes America's Best Employers for Healthcare Professionals 2025; Top 15 Health Systems in the country by IBM Watson Health; The region’s most advanced Trauma Center (Level II); Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About Trinity Health

Trinity Health is one of the largest not‑for‑profit, faith‑based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well‑being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.