M & H Valve and Tyler Union - IT Support Specialist

Tyler Union; Letchers (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

M&H Valve and Tyler Union, divisions of McWane, Inc., seek an IT Support Specialist to maintain computers, networks, and telecom systems. You will troubleshoot issues, install/configure equipment, support end users, and help run the IT infrastructure following The McWane Way values.

The role requires customer focus and independence, with emphasis on Windows/macOS environments, cybersecurity basics, and proactive IT support across Manufacturing and Office sites.

Qualifications

• Associate's degree in information technology, computer science, or a related field preferred.
• 1–3 years of experience in IT support, help desk, desktop support, or related technical roles preferred.
• Experience supporting Microsoft Windows and Microsoft 365 environments preferred.

Responsibilities

• Technical: Knowledge of Windows 10/11 Pro, Microsoft 365, and network concepts; printer and print services; LAN/WAN concepts; VoIP and telecom infrastructure; security best practices and endpoint protection; documentation of procedures and support activities.
• End User Support & Hardware Maintenance: Install, configure, deploy, and maintain software on company devices; image and deploy new desktops/laptops; diagnose and resolve hardware/OS/software/connectivity issues; provide day-to-day user support.
• Printer Support: Install and configure network and local printers; troubleshoot drivers and connectivity; perform routine printer maintenance.
• Network Support: Basic network troubleshooting, test cabling and switches; assist with LAN/WAN connectivity and project deployments; maintain IT inventory and documentation.

Skills

Windows 10/11

Microsoft 365

Hardware troubleshooting

LAN/WAN

VoIP

Cybersecurity basics

End user support

Education

Associate's degree in information technology or related field

Equivalent combination of education and experience

1–3 years IT support or help desk experience

Tools

Printer management

IT asset inventory

Job description

Company Description

Company

M&H Valve and Tyler Union, are divisions of McWane, Inc., have proudly served the waterworks industry for over a century.

Summary

The IT Support Specialist provides technical support for M & H Valve and Tyler Union employees by maintaining computer hardware, software, network connectivity, telecommunications systems, and related technology resources. This position is responsible for troubleshooting technical issues, installing and configuring equipment, supporting end users, and assisting with the day-to-day operation of the company's information technology infrastructure. The ideal candidate is customer-focused, technically proficient, and capable of working independently while supporting organizational technology needs. The IT Support Specialist helps advance a proactive, solution-oriented culture aligned with The McWane Way principles, values, and behaviors.

What We Do:

Tyler Union: Facility Tour.

All candidates offered employment must submit to a drug screen, physical, and background check.

Job Description

Job Specific Duties and Responsibilities (

Other duties may be assigned.)

• Technical
  
  
  
  • Knowledge of Windows 10/11 Professional Operating Systems.
  
  
  • Knowledge of Microsoft 365 applications and services.
  
  
  • Experience with workstation and laptop hardware troubleshooting, repair, and configuration.
  
  
  • Understanding of network printing and Microsoft print services.
  
  
  • Understanding of Local Area Networks (LAN).
  
  
  • Understanding of Wide Area Networks (WAN).
  
  
  • Understanding of telecommunications and VoIP services.
  
  
  • Experience with user account administration and access management.
  
  
  • Familiarity with cybersecurity best practices and endpoint protection solutions.
  
  
  • Experience documenting technical procedures and support activities.
  
  
  
  


• End User Support & Hardware Maintenance
  
  
  
  • Install, configure, deploy, and maintain software applications on company computers and devices.
  
  
  • Set up, image, configure, and deploy new desktop computers, laptops, and related peripherals for end users.
  
  
  • Troubleshoot, diagnose, and resolve computer hardware, operating system, software, and connectivity issues.
  
  
  • Provide day-to-day technical support and assistance to users, resolving help desk requests and technical issues in a timely manner.
  
  
  
  


• Printer Support
  
  
  
  • Install, configure, and deploy network and locally connected printers.
  
  
  • Troubleshoot printer hardware, software, driver, and connectivity issues.
  
  
  • Perform routine printer maintenance, including toner replacement, cleaning, preventive maintenance, and coordination with vendor support when necessary.
  
  
  
  


• Network Support
  
  
  
  • Perform basic network troubleshooting, including testing network cabling, switches, ports, and user connectivity issues.
  
  
  • Assist with diagnosing and resolving LAN/WAN connectivity problems and escalating issues when appropriate.
  
  
  • Support Microsoft 365 applications and services.
  
  
  • Maintain IT inventory and documentation.
  
  
  • Participate in technology projects, upgrades, and system deployments.
  
  
  • Follow company IT security policies and procedures.
  
  
  • Provide on-site support across manufacturing and office environments.
  
  
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate's degree in information technology, Computer Information Systems, Computer Science, or a related field preferred.


• Equivalent combination of education and relevant work experience may be considered.


• 1-3 years of experience in IT support, help desk, desktop support, or related technical roles preferred.


• Experience supporting Microsoft Windows and Microsoft 365 environments preferred.


• Manufacturing environment experience is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.