M&D Customer Solutions Analyst Intern - OVIP

Oracle; United States; On-site; USD 38,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings and investment plan with company match

Paid parental leave

Employee Stock Purchase Plan

Job summary

Oracle is offering an internship program designed for veterans and military spouses, focused on enhancing job skills and providing training in various fields, including customer service and technical support. This program is tailored to aid military individuals in their transition to corporate roles.

Interns will gain hands-on experience while working closely with corporate leadership. This program showcases Oracle's commitment to diversity and inclusion while providing valuable career development.

Qualifications

• 1–2 years of work experience may include internships.
• Technical aptitude; learns new technology quickly.
• Proficient in English (writing and verbal); multiple language skills a plus.

Responsibilities

• Provide world-class customer service for Oracle’s online venues using phone, email, chat, and co-browse.
• Work cross-functionally with company stakeholders to develop procedures in support of evolving business needs.
• Analyze trends and process performance through data collection and metrics.

Skills

Customer-oriented

Problem solving

Communicates effectively

Results oriented

Decision making

Planning and organization

Adapts to change

Education

BA/BS college degree

Tools

Excel

PowerPoint

Job description

Job Description

Veterans and Military Spouses belong at Oracle. This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans bring to our workforce and empowers you to use them to transform the world for the better. Get a head start on your civilian career today.

About the Oracle Veteran Internship Program (OVIP)

Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active‑duty Military Spouses new to the corporate culture. The program provides hands‑on job‑skill training and experience, and offers enhanced professional and personal development. It is specifically designed to aid military veterans, transitioning servicemembers and active‑duty military spouses in their transition to a career in the private or public sector.

Interns will work closely with corporate leadership, veteran coaches and HR professionals to prepare for a successful transition. They will engage in on‑the‑job training and professional development in fields such as information technology, technical/systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available).

About the Company

For more than four decades, Oracle has delivered innovations that have helped build entire industries. We remain the gold standard as the world’s first autonomous database and industry’s broadest and deepest suite of AI‑powered cloud applications. With annual revenue of US$57 billion in FY2025, Oracle serves more than 9.5 million beneficiaries across the United States, Europe, and the Asia Pacific region.

Additional Information

Hourly wage: $30 per hour. 40 hours per week.

Responsibilities

The Customer Service team provides unique services and support to internal organizations and customers worldwide. Supported online venues include Oracle Store, Oracle Software Delivery Cloud, License Key Provisioning and internal distribution of Employee Laptops.

• Provide world‑class customer service for Oracle’s online venues using phone, email, chat, and co‑browse.


• Use Oracle applications to research customer inquiries and determine customer entitlement to products and services.


• Provision license keys and passwords that activate or enable access to Oracle products.


• Work cross‑functionally with company stakeholders to develop procedures in support of evolving business needs.


• Create and maintain process documentation and publish to content management systems.


• Analyze trends and process performance through data collection and metrics.


• Identify, evaluate, and report issues to management that impact the quality of outputs.


• Manage customer feedback through the department’s ISO‑certified quality management system and contribute to continuous improvement initiatives.

Preferences

• BA/BS college degree.


• Technical aptitude; learns new technology quickly.


• Proficient in English (writing and verbal); multiple language skills a plus.


• 1–2 years work experience (may include internships).


• Proficient in Excel, PowerPoint (HTML a plus).

Skills Preferred

• Personal drive – demonstrates a sense of urgency, motivation, and tenacity in achieving objectives.


• Customer‑oriented – interprets and matches the customer’s business needs to the capabilities of Oracle; balances customer needs with Oracle policy.


• Communicates effectively – conveys knowledge and credibility with effective structuring of ideas, opinions, and information, in writing and speaking.


• Results oriented – personally does what is needed to complete the work; learns new concepts and technology quickly; demonstrates persistence in the face of setbacks; delivers high quality results on time.


• Problem solving – demonstrates resourcefulness by exploring a range of alternatives and options to resolve problems; quickly recognizes new problems and develops solutions within appropriate time scales.


• Decision making – makes balanced and timely decisions with incomplete information; evaluates a number of different options and demonstrates the capacity to anticipate problems.


• Planning and organization – plans, coordinates, and monitors multiple activities while optimizing the use of resources to achieve a goal.


• Adapts to change – responds to change by demonstrating flexibility and working effectively in ambiguous situations.


• Work with international teams – seeks relevant information and involvement from other global teams and departments for projects in own area; develops working relationships with colleagues globally.

Qualifications

Certain U.S. based or U.S. customer or client‑facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only.

US: Hiring range in USD from $18.17 to $34.62 per hour; $37,800 to $72,000 per year.

• Medical, dental, and vision insurance, including expert medical opinion.


• Short‑term disability and long‑term disability.


• Life insurance and AD&D.


• Supplemental life insurance (Employee/Spouse/Child).


• Health care and dependent care Flexible Spending Accounts.


• Pre‑tax commuter and parking benefits.


• 401(k) savings and investment plan with company match.


• Paid time off: Flexible vacation for salaried positions; accrual rates as described.


• 11 paid holidays.


• Paid sick leave: 72 hours upon hire, refreshes each calendar year; unused balance carries over up to 112 hours.


• Paid parental leave.


• Adoption assistance.


• Employee Stock Purchase Plan.


• Financial planning and group legal.


• Voluntary benefits including auto, homeowner and pet insurance.

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Accessibility and Accommodation

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Equal Employment Opportunity

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.