LVN Clinical Team Lead - Central Pearland

Memorial Hermann Health System; United States; Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Memorial Hermann Health System seeks a licensed LVN with at least 5 years of clinical experience to join our patient services desk. The role emphasizes leadership, exceptional patient services, and triage skills, with required BLS/CPR certification.

Expect involvement in staff mentoring, scheduling, and data integrity across departments. Responsibilities include coordinating clinical workflow, ensuring quality care, and supporting education and training initiatives.

Qualifications

• High school diploma or GED required and vocational nursing program graduation or medical assistant program completion.
• Eligible for AMT, AAMA, NHA or NAHP certification within the stated timeframe.
• Texas LVN license and BLS/CPR certification at hire or within required period.

Responsabilités

• Acts as on-site clinical coordinator guiding the care team and workflow.
• Oversees practice quality, schedules staff, and handles patient scheduling issues.
• Performs data integrity checks and supports department education and training.
• Communicates professionally with patients, physicians, and staff; escalates issues as needed.
• Participates in department meetings, process improvement, and EMR super-user activities.

Connaissances

Leadership

Patient services

Triage skills

Communication

BLS/CPR

Formation

High school diploma or GED

Graduate of an accredited School of Vocational Nursing Program

Graduation from a Medical Assistant program

Eligibility for AMT / AAMA / NHA / NAHP certification

Current State of Texas LVN license

Current American Heart Association BLS/CPR certification

Description du poste

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for assisting management in overseeing departmental operations including mentoring other employees as a quality improvement coordinator, ensuring accurate completion of registration, monitoring and correction of reports, data integrity, accuracy and continuity of processes, handling escalated issues, scheduling staff, and staff training and education. Performs general administrative duties in accordance with TJC, CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures. All patient care is under the direction of a physician and within the scope of a practice.

Job Description

We are seeking a licensed LVN with a minimum of 5 years of experience** ,** with exceptional leadership, patient services, and triage skills to work at our patient services desk. You must also have your BLS.

Minimum Qualifications

Education:

• High school diploma or GED required; and Graduate of an accredited School of Vocational Nursing Program or Graduation from a Medical Assistant program or
• Eligible for certification by either the American Medical Technologist (AMT) or the American Association of Medical Assistants (AAMA) or National Healthcareer Association (NHA) or National Association for Health Professionals (NAHP) required

Licenses/Certifications:

• Registered Medical Assistant (RMA) or
• Certified Medical Assistant (CMA) or
• Certified Clinical Medical Assistant (CCMA) or
• Nationally Registered Certified Medical Assistant (NRCMA) within12 months of hire, or
• Current State of Texas license/permit to practice vocational Nursing (LVN) and Current American Heart Association BLS/CPRcertification or within 30 days of hire
• Maintains required credentials.

Experience / Knowledge / Skills:

• Five (5) years of clinical experience is required
• Demonstrates ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, patients, families, and the public
• Working knowledge of ICD9/10 and CPT coding and insurance procedures
• Works primarily a pre-determined schedule but occasional requirements to work evenings or weekends depending on patient care needs may exist; ability to float to other clinic practices as needed is an expectation

Principal Accountabilities

• Acts as the on-site clinical coordinator providing guidance and direction to the care team. Oversees clinical workflow of the practice to ensure quality of care delivered and patient satisfaction is optimal. Will resolve minor patient scheduling, insurance, and satisfaction complaints and escal ate as necessary.
• Completes quality review and monitors for process improvement opportunities.
• Participates in educational endeavors of department ; may serve as clinical super user for EMR.
• Maintains knowledge base of processes and systems by attending update meetings and review training, represents department in meetings as needed
• Interacts with all staff levels to insure resolution of issues
• Monitors assigned reports for data integrity. Researches and corrects accounts as required. Protects the financial integrity of the facility by ensuring accuracy of all functions performed by staff across all departmental areas of responsibility.
• Participates in preparation and presentation of department staff meetings, education, and in-services.
• Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians' office staff.
• Cross trains to perform patient access tasks, including: take messages and assist providers with return phone calls to patients and pharmacies appropriately.
• Provides direct patient care within scope of certification/license as required.
• Supports HR processes including coaching and mentoring of staff.
• Participates in appropriate role in disasters, fire drills, fires and other emergency situations and intervenes with clinical competence. Complies with and promotes safety and emergency procedures.
• Exercises care in the operation and use of equipment and reference materials. Performs routine cleaning and preventative maintenance to ensure continued functioning of equipment. Maintain work areas in a clean, safe and organized manner.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.