Luxury Valet Ramp Captain

Evolution Parking and Guest Services; Austin (TX); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Evolution Parking & Guest Services seeks a Valet Ramp Captain in Austin to oversee safety and efficiency of guest vehicle parking while delivering service that exceeds expectations. Lead the valet team, respond to guest requests, and support the Guest Service Manager to ensure smooth operations at our site.

Supervise attendants, manage traffic flow, and uphold appearance and attendance standards. Prior valet management experience and a valid US driver’s license are required.

Qualifications

• Must have strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Highly organized with meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Capable of multitasking in a fast-paced, deadline-driven environment.

Responsabilités

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly manner upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow appearance and attendance standards as set forth by Evolution Parking & Guest Services.
• Adhere to safety and security procedures and company policies.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.

Connaissances

Strong customer service

Leadership

Oral and written communication

Attention to detail

Team collaboration

Multitasking in fast-paced environment

Formation

Associate’s Degree

High School Diploma or GED

Outils

ADP HRIS

Description du poste

Job Summary

The Valet Ramp Captain will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client’s expectations. This includes responding quickly to customers’ requests, providing caring interactions with all guests, leadership to other Valet staff, and overall support to the Guest Service Manager.

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site-specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns.
• Ensure all keys are properly stowed in the key box.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.
• Other duties as assigned.
• Associate’s Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Essential Responsibilities

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site‑specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns.
• Ensure all keys are properly stowed in the key box.
• Participate in Crescendo Academy and Crescendo Leadership Developmental Programs.
• Other duties as assigned.

Minimum Education Required

• Associate’s Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver’s License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and able to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.