Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; San Juan (PR); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible schedule

Travel-related discounts

Training provided

Remote-friendly team culture

Job summary

Prestige Travel Agency by Mich is actively seeking a Travel Experience Specialist (Luxury & Leisure) to help clients plan and manage exceptional travel experiences. This fully remote role emphasizes high-quality service, personalized support, and seamless coordination before, during, and after trips, all from home.

You will collaborate with clients to fulfill travel needs with professionalism, keen attention to detail, and a commitment to excellence while enjoying the convenience of remote work.

Qualifications

• Experience in travel or hospitality customer service.
• Ability to work independently in a remote environment.
• Excellent communication and organizational skills.
• Familiarity with digital booking tools and platforms.

Responsibilities

• Provide responsive customer support via phone, email, and chat.
• Assist with leisure and luxury travel reservations and itineraries.
• Communicate travel details and documentation requirements.
• Monitor bookings for accuracy and client satisfaction.
• Resolve client questions with a solutions-focused approach.
• Maintain records and update internal systems.

Skills

Communication

Customer service

Remote work

Organization

Tools

Booking platforms

Communication tools

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.