Luxury Store Manager

MOSS Designer Consignment; Alamo Heights (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Sales commissions

Bonus incentives

401k

Paid time off

Paid holidays

Health insurance

Employee discounts

Job summary

MOSS Designer Consignment in San Antonio is seeking an experienced Luxury Store Manager to lead our upscale boutique, develop people, drive sales, and nurture consignor relationships.

You will oversee all store operations, from buying and merchandising to social media, while maintaining exceptional client service and a high-performance team.

Qualifications

• 3+ years of luxury retail sales experience; client book preferred.
• 3+ years of management experience with similar scope.
• Strong personal fashion style and customer service.
• Excellent written and verbal communication skills.
• Proven ability to lead and develop employees.

Responsibilities

• Deliver exceptional customer service and build loyalty with clients.
• Maintain client book and reach out to new/existing clients to drive sales.
• Meet or exceed monthly store sales goals through leadership and strategy.
• Oversee hiring, onboarding, training, coaching, and performance management.
• Lead staff meetings and communicate store policies and operational updates.
• Oversee social media efforts to increase brand awareness and sales.

Skills

Retail luxury sales

Store management

Client relationships

Team leadership

Communication skills

Scheduling

Tools

POS systems

Retail software

Job description

MOSS San Antonio

About the Job

MOSS Designer Consignment is the premier destination for women's designer consignment in Texas, with established locations in Austin and San Antonio. We receive hundreds of new pieces each week and offer a dynamic, fast-paced retail environment where exceptional service, strong client relationships, inventory expertise, and strong leadership drive the business. We are seeking an experienced Luxury Store Manager to lead our San Antonio location. This is a hands-on leadership role for someone who is equally passionate about developing people, driving sales, building client and consignor relationships, and running an exceptional retail operation.

Luxury Store Manager

The role of the Store Manager is essential for the continued and future growth of MOSS! As Store Manager, you are the ultimate leader in the store, setting high standards for your team. You will collborate with your team and oversee all aspects of the business from consignor relationships and buying to merchandising and social media. A successful Store Manager leads by example and communicates directly with kindness and respect. Most importantly, the Store Manager loves building relationships and holds themselves to the highest standards.

On the Job

• Deliver exceptional customer service by fostering strong relationships with MOSS clientele.
• Maintain a client book and strategically reach out to new and existing clients to build loyalty and drive sales.
• Meet or exceed monthly store sales goals by motivating the team and leading by example, offering creative ways to drive sales.
• Address employee performance concerns and interpersonal conflicts promptly, directly, and professionally, with a focus on productive resolution.
• Participate in weekly manager meetings and communicate information accurately and objectively, clearly distinguishing facts, observations, and concerns.
• Create a stable, respectful, and solutions-oriented store environment by modeling professionalism, emotional maturity, accountability, and sound judgment
• Analyze weekly/monthly reports to determine strategies to maximize sales.
• Own the full employee lifecycle at the store level, including interviewing, hiring, onboarding, training, coaching, performance management, recognition, corrective action, and employee development.
• Lead monthly staff meetings to discuss store sales, inventory, operational processes, and other essential information needed to achieve high levels of sales and productivity.
• Proactively identify opportunities and operational challenges, develop solutions, and communicate recommendations to senior leadership.
• Oversee and participate in social media activities that seek to increase brand awareness and sales.
• Continuously expand product knowledge of top designer and contemporary brands, and stay informed on current fashion and industry trends.
• Set the monthly schedule, resolve scheduling conflicts, and provide coverage when needed based on the needs of the business.
• Monitor and address client feedback and concerns promptly and effectively to ensure high levels of satisfaction.
• Manage all aspects of daily store operations including attending to the opening and closing of the store & maintaining proper accountability for cash handling and consignor payouts.
• Communicate and uphold store policies laid out in the MOSS Employee Handbook.

Requirements

• 3 or more years of retail sales experience in an upscale/luxury environment, established client book preferred.
• 3 or more years of management experience with similar scope.
• Possesses a strong personal style and is passionate about fashion and providing excellent customer service.
• Friendly and outgoing with a knack for styling people.
• Tries new things and champions new ideas.
• Proven track record of setting and achieving goals as well as holding teams to the same standard.
• Demonstrated team player with the ability to lead.
• High level of emotional intelligence, maturity, professionalism, and sound judgment.
• Strong conflict-resolution skills and demonstrated ability to navigate interpersonal challenges professionally and productively.
• Objective and solutions-oriented, with the ability to separate personal feelings from business decisions.
• Comfortable being held accountable for store results, team performance, and operational execution.
• Excellent written and verbal communication skills with a high degree of accuracy and discretion.
• Demonstrated ability to develop employees through clear expectations, consistent coaching, timely feedback, and appropriate accountability.
• Thrives in a fast-paced work environment and can multi-task effectively.
• Excellent time management and communication skills.
• Flexibility in work schedule reflecting the needs of the business; must have weekend availability.
• Proficiency with retail software and computer systems.
• Ability to stand and walk for extended periods; this role requires continuous movement throughout the store during shifts.
• Ability to bend, stoop, and reach as necessary; must be capable of lifting and carrying items weighing up to 40 pounds, including merchandise, boxes, and other store materials.
• Must have physical stamina to perform tasks that require manual dexterity and strength, such as organizing merchandise, stocking supplies, and assisting customers with purchases.

Benefits and Perks

• Competitive salary based on experience
• Commission on proactive sales
• Bonus incentives
• 401k
• Paid Time Off
• Paid company holidays
• Option for 50% employer-paid health insurance (subject to change annually)
• Generous employee discounts and incentives

Annual base pay range: $55,000 to $65,000.

If you are passionate about fashion, sales, leadership, developing high-performing teams, and creating memorable shopping experiences in the secondhand retail space, we invite you to apply for the Luxury Store Manager position.

All applicants are required to submit a resume and a cover letter to be considered.

MOSS Designer Consignment is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated fairly and with respect. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other legally protected status. We encourage individuals from all backgrounds to apply and join our team.

Job Type: Full-time

Expected hours: 40 per week