Luxury Store GM: Lead & Elevate a VIP Experience

Ralph Lauren; Santa Clara (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Ralph Lauren Valley Fair in Santa Clara seeks a General Manager who operates as the store CEO, driving desirability and top-line performance by ensuring every client is treated as a VIP and delivering a luxury shopping experience. You will cast and mentor top talent, build bench strength for future leaders, and uphold presentation standards that convey Ralph Lauren's image.

You will own store operations, inventory protection, and KPI outcomes.

Qualifications

• Experience leading luxury retail teams.
• Ability to coach and develop bench strength.
• Strong focus on customer experience and brand standards.

Responsibilities

• Ensure every client is treated as a VIP using the 5 C’s of Service Excellence.
• Cast and develop store teams to build future talent.
• Maintain presentation standards that reflect the Ralph Lauren brand.
• Direct store operations, inventory controls and asset protection.
• Drive KPI performance including conversions and customer satisfaction.

Skills

Leadership

Talent development

Succession planning

Customer experience

Sales coaching

Tools

CRM systems

Job description

Ralph Lauren Valley Fair in Santa Clara seeks a General Manager who operates as the store CEO, driving desirability and top-line performance by ensuring every client is treated as a VIP and delivering a luxury shopping experience. You will cast and mentor top talent, build bench strength for future leaders, and uphold presentation standards that convey Ralph Lauren's image.

You will own store operations, inventory protection, and KPI outcomes.