Luxury Resort Housekeeping Floor Supervisor

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate is seeking a proactive Housekeeping Supervisor to uphold 4-Diamond standards across guest rooms, public areas and back-of-house spaces. You will lead a team, inspect cleanliness, manage room status reports and coordinate supplies, while ensuring safety and hospitality excellence.

This role requires prior housekeeping experience, strong attention to detail, and the ability to work a fast-paced schedule, including weekends and holidays, in a resort setting

Qualifications

• Previous housekeeping and/or other relevant hotel experience required.
• Able to maintain 4-Diamond level cleanliness standards.
• Able to work with management on special projects.
• Able to set priorities for your section and provide feedback to others that enhances performance.
• Strong attention to detail, sense of urgency.
• Ability to work and perform effectively in a fast-paced role.
• Maintain a professional business appearance, attitude, and performance.
• Previous experience in housekeeping is strongly preferred
• Strong customer service skills.
• Basic English skills are required (must be able to answer basic questions about services and amenities, give directions to guests, etc.).
• Ability and willingness to work a varied schedule which includes working on weekends and holidays.

Responsibilities

• Inspects the cleaning and servicing of guestrooms and public areas.
• Assigns special assignments as directed by the Housekeeping Leaders.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Ensure that the Guest Room Attendant's linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are completely stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Knowledge of hotel, facilities and events.
• Ensures hotel, guest and associates are maintained in a safe and secure environment.

Skills

Guest service

Attention to detail

Team leadership

Time management

Communication

Professional appearance

Job description

Omni Orlando Resort at ChampionsGate is seeking a proactive Housekeeping Supervisor to uphold 4-Diamond standards across guest rooms, public areas and back-of-house spaces. You will lead a team, inspect cleanliness, manage room status reports and coordinate supplies, while ensuring safety and hospitality excellence.

This role requires prior housekeeping experience, strong attention to detail, and the ability to work a fast-paced schedule, including weekends and holidays, in a resort setting