Luxury Residential Concierge- Beverly West

actionlife; Los Angeles (CA); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Action Property Management is seeking a part-time Front Desk Associate for the Beverly West team in Westwood, Los Angeles. You will be the first and last impression for residents, delivering warm, discreet and professional service in a luxury environment.

Compensation is $23 per hour with a schedule that includes Monday and Tuesday mornings, Friday evenings, and Sunday shifts. Prior hospitality or luxury service experience is preferred; a background check and drug screen are required.

Qualifications

• Must be 18 years or older and pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.
• High school diploma or equivalent.
• Hospitality, luxury retail, or fine dining experience preferred.
• Hospitality management students or recent graduates are highly desired and should present a polished appearance.

Responsibilities

• Represent Action Property Management and the HOA with 5‑star customer service and aim for 100% resident satisfaction.
• Maintain front desk, lobby, and main elevators appearance and cleanliness.
• Monitor lobby activity and manage access control.
• Provide concierge services to residents and guests.
• Complete Daily Activity Reports.
• Answer and direct incoming calls; receive and distribute parcels.
• Address resident/guest concerns and know the association's governing documents.

Skills

Customer service

Phone etiquette

Professional appearance

Team player

Education

High school diploma/GED

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking a part-time Front Desk Associate to join our Beverly West team in Westwood, Los Angeles.

We're seeking polished hospitality professionals who bring warmth, discretion, professionalism, and five-star service to every interaction. As a Luxury Residential Concierge, you'll be the first and last impression for residents and guests, helping create a welcoming and memorable experience.

Compensation: $23

Schedule: Monday and Tuesdays 7:00am - 3:30pm, Fridays 3:00pm - 11:30pm, Sundays 7:00 am - 3:30pm.

What You’ll Do (Job Duties)

• Represent Action Property Management and the Association by delivering exceptional 5‑star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Who You Are (Skills/Experience)

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.
• Highschool Diploma/GED or equivalent
• Hospitality, luxury retail, or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement.

• Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
• We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.