Luxury Public Areas Attendant - Guest Experience Champion

The Seagate Hotel, Golf & Beach Club, Autograph Collection; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Seagate Hotel, Golf & Beach Club, Autograph Collection in Miami, FL is seeking a Public Area Attendant to sustain pristine public spaces and assist guests with information in a luxury setting.

You will maintain lobby areas, ensure cleanliness of floors and furnishings, manage supplies, and collaborate with other departments to deliver an exceptional guest experience while adhering to safety and hotel policies. Weekend and evening availability is often required.

Qualifications

• Excellent communication and interpersonal abilities to assist guests.
• Guest-focused mindset with a courteous, professional demeanor.
• Strong attention to detail and commitment to cleanliness and presentation standards.
• Ability to manage time effectively and handle multiple tasks.
• Capable of following instructions and completing tasks independently.
• Flexibility to work varying schedules, including weekends, evenings, and holidays.

Responsibilities

• Maintain the cleanliness and presentation of public areas, including the lobby, entrances, hallways, and other guest-facing spaces
• Clean and sanitize floors, furniture, surfaces, and fixtures to ensure a welcoming environment
• Vacuum carpets, sweep and mop floors, and address spills or safety concerns promptly
• Empty trash receptacles and ensure proper disposal of waste
• Arrange and maintain furniture, décor, and guest-facing displays in public spaces
• Monitor and replenish guest supplies such as brochures, magazines, and amenities
• Assist guests with directions, information, and general inquiries in a friendly and professional manner
• Respond promptly and courteously to guest requests and concerns
• Partner with other departments to ensure a seamless guest experience throughout the property
• Maintain a professional appearance and uphold The Seagate's service standards at all times
• Follow all hotel policies, procedures, and safety guidelines
• Perform additional duties and special projects as assigned.

Skills

Communication skills

Guest-focused

Professional demeanor

Detail-oriented

Time management

Teamwork

Job description

The Seagate Hotel, Golf & Beach Club, Autograph Collection in Miami, FL is seeking a Public Area Attendant to sustain pristine public spaces and assist guests with information in a luxury setting.

You will maintain lobby areas, ensure cleanliness of floors and furnishings, manage supplies, and collaborate with other departments to deliver an exceptional guest experience while adhering to safety and hotel policies. Weekend and evening availability is often required.