Luxury Island Guest Services Manager

Noble House Hotels & Resorts; Florida; Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health benefits

Travel benefits

Résumé du poste

Noble House Hotels & Resorts is seeking a Guest Services Manager for Little Palm Island, a private island luxury resort near Key West. You will lead the Guest Services Team, including Concierge, Front Desk, Dockmaster, Dockhand, and Beach Attendant, to deliver exceptional service and unforgettable experiences for our guests.

As the driving force behind guest satisfaction, you will mentor and train a high-performing team, uphold the resort’s standards, and collaborate with leadership to maintain

Qualifications

• Experience leading a guest services team at a luxury resort.
• Ability to mentor and train staff to deliver exceptional service.
• Track record of driving guest satisfaction and service levels.

Responsabilités

• Oversee daily operations of the Guest Services Team (Concierge/Front Desk/Dockmaster/Dockhand/Beach Attendant).
• Drive guest experience service levels and execute the GM's vision.
• Hands-on leadership creating unforgettable guest experiences.

Connaissances

Guest experience leadership

Team leadership

Operations management

Hospitality industry knowledge

Description du poste

Noble House Hotels & Resorts is seeking a Guest Services Manager for Little Palm Island, a private island luxury resort near Key West. You will lead the Guest Services Team, including Concierge, Front Desk, Dockmaster, Dockhand, and Beach Attendant, to deliver exceptional service and unforgettable experiences for our guests.

As the driving force behind guest satisfaction, you will mentor and train a high-performing team, uphold the resort’s standards, and collaborate with leadership to maintain