Luxury Front Desk Host: Create Memorable Guest Experiences

Thompson Hotels, Inc.; Denver (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health and welfare plans

401(k) plan

Employee Stock Purchase Plan

Paid vacation, holidays and sick leave

Free colleague meals

Job summary

Thompson Denver is seeking a Front Office Clerk to deliver exceptional guest registration and promote hotel services at the point of arrival. This role offers weekend and holiday shifts and contributes to a seamless guest experience in a luxury setting.

You will interact with guests to understand needs, communicate promotions, and ensure accurate handling of payments while upholding the brand's standard of intuitive service and care. This position is full-time and located at our Denver property.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Ability to work a flexible schedule including mornings, evenings, weekends and holidays

Responsibilities

• Front Office colleagues are responsible for the guest registration process and communication of hotel services and promotions.
• Processing forms of payment and responding to guest inquiries.
• Engaging in casual conversations and contributing to a positive guest experience.
• Contribute to an atmosphere of spontaneity and authenticity in service delivery.

Skills

Guest service mindset

Verbal and written communication

Customer service orientation

Flexible schedule

Job description

Thompson Denver is seeking a Front Office Clerk to deliver exceptional guest registration and promote hotel services at the point of arrival. This role offers weekend and holiday shifts and contributes to a seamless guest experience in a luxury setting.

You will interact with guests to understand needs, communicate promotions, and ensure accurate handling of payments while upholding the brand's standard of intuitive service and care. This position is full-time and located at our Denver property.