Luxury Front Desk & Guest Experience Host

Goldener Hirsch; Park City (UT); On-site; USD 22,041 - 33,062; Full time

Job summary

Goldener Hirsch Auberge Collection in Deer Valley, Utah, is seeking a Front Desk Agent to warmly welcome guests, handle check-in/out, and relay information about hotel services.

You will coordinate with departments, manage reservations, process payments, and maintain accurate guest records, delivering consistent, high-touch service in a luxury setting.

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Responsibilities

• Greet guests upon arrival, facilitate check-in/check-out, and explain hotel services and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate special requests to departments.
• Provide excellent customer service by addressing inquiries promptly and professionally, creating a welcoming atmosphere.
• Process payments and coordinate with accounting for financial transactions.
• Relay messages between guests and hotel departments and maintain accurate guest interaction records.

Skills

Guest service

Interpersonal skills

Communication skills

Multitasking

Tools

Hotel management systems

Job description

Goldener Hirsch, Auberge Collection is an iconic luxury inn located in legendary Deer Valley, Utah. Designed in the spirit of an Austrian ski chalet, the intimate resort’s mid-mountain location offers direct access to over 200 perfectly groomed ski runs and 4,300 skiable acres as well as warm-weather outdoor pursuits. The 18 newly redesigned rooms and suites, including a Signature Suite that occupies the entire fourth floor, offer old-world charm with wood-burning fireplaces, vaulted ceilings and arched doorways; and, 40 residences, set in two new modern buildings designed by acclaimed architect Tom Kundig, are outfitted with full-service kitchens, contemporary living spaces and private balconies. Resort amenities include a luxurious lobby, adjacent Terrasse, exclusive private dining room, unique venues for private events and post-adventure wellness amenities such as customized massages in spa suites, breathtaking rooftop pool, infinity-edge hot tub and state-of-the-art fitness center. An award-winning restaurant skillfully marries Bavarian specialties with farm-fresh regional fare sourced from local Park City pastures, while the Antler Lounge, a chic gathering spot, comes alive in the evenings with après cocktails and live entertainment. Founded in 1992, the inn is owned by the philanthropic Eccles family who have been a part of the development of Utah’s ski region since the late 1800s.

Job Description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

• Operate the Front Desk and provide warm, professional service throughout the guest journey.
• Greet guests and efficiently complete check-in/check-out, room assignments, key handling, payments, and guest accounts.
• Answer Front Desk calls and assist with guest questions, requests, concerns, and special accommodations.
• Maintain accurate guest profiles, preferences, notes, and interactions in Opera PMS.
• Coordinate guest requests and solutions with Housekeeping, Concierge, Engineering, Food & Beverage, and other departments.
• Provide general information about hotel amenities, dining, and local activities.
• Address guest concerns professionally and follow through to resolution.
• Assist with luggage and other Front Office duties as needed.
• Maintain a polished, welcoming presence and follow all hotel and Front Office standards.

Qualifications

• 1+ year of Front Desk, Front Office, Guest Services, or luxury hotel experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Warm, professional, and personable approach.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Comfortable handling payments, guest accounts, and confidential information.
• Basic computer skills; Opera PMS experience is a plus.
• Flexible availability, including mornings, evenings, weekends, and holidays.

  Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, squat, kneel, and move throughout guest areas.
• Ability to lift and carry up to 50 lbs., with assistance when needed.
• Ability to push and pull luggage carts and equipment.
• Ability to perform repetitive computer, phone, and desk-related tasks

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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