Luxury Floor Housekeeping Manager

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 70,000 - 95,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking a Manager – Housekeeping Floor to lead operations across assigned floors, ensuring luxury presentation and timely room readiness.

You will supervise 9-27 Housekeepers and 2-3 Floor Attendants per shift, conduct suite inspections, and coach staff toward 5‑Star service standards. The role requires 5 years in housekeeping, 2 years in supervision, OSHA knowledge, and shift flexibility.

Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• 5 years of experience in housekeeping or hotel operations with luxury service expectations.
• 2 years of supervisory experience within a 4-Star or higher property preferred.
• Proficient with Microsoft Office and hospitality systems such as LMS and HotSOS preferred.
• Understanding of OSHA regulations and workplace safety procedures.
• Excellent interpersonal and communication skills with the ability to motivate and support diverse teams.
• Ability to work variable shifts including nights, weekends, and holidays based on business needs.

Responsibilities

• Supervise housekeeping operations for 2-3 assigned floors of guest suites ensuring luxury cleanliness standards and timely room readiness.
• Lead and support approximately 9-27 Housekeepers and 2-3 Floor Attendants per shift including task assignment, training, and real-time coaching.
• Conduct daily suite inspections including written inspections and visual quality checks, meeting assigned inspection quota requirements while ensuring accuracy in documentation and corrective follow‑up.
• Ensure compliance with daily workload distribution, productivity expectations, and adherence to department service standards.
• Utilize HotSOS/IVR to accurately report, track, and follow up on room and facility deficiencies.
• Support performance evaluations, documentation, and development activities for assigned team members.
• Administer corrective actions including counseling up to First Written Warning (FWW) in accordance with policy and collective bargaining agreements.
• Support inventory control processes including monitoring and communicating supply needs to Housekeeping Inventory Control leadership.
• Assist in service recovery and guest interaction by resolving concerns promptly and maintaining a luxury guest‑service approach.
• Monitor work areas for safety compliance and ensure adherence to health, environmental, and safety standards including hazardous materials handling.
• Maintain strong presence on floors to observe service delivery, engage team members, and support operational decisions.

Skills

Interpersonal skills

Communication skills

Team leadership

Flexibility

Safety awareness

Education

HS Diploma

Tools

LMS

HotSOS

Microsoft Office

Job description

The Venetian Resort Las Vegas is seeking a Manager – Housekeeping Floor to lead operations across assigned floors, ensuring luxury presentation and timely room readiness.

You will supervise 9-27 Housekeepers and 2-3 Floor Attendants per shift, conduct suite inspections, and coach staff toward 5‑Star service standards. The role requires 5 years in housekeeping, 2 years in supervision, OSHA knowledge, and shift flexibility.