Luxury F&B Manager: Guest Experience Lead

Hyatt Taleo; Napa (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Paid time off

Medical, dental, and vision insurance

12 free nights at Hyatt hotels through

wellness/education reimbursement

Forbes luxury setting leadership

Job summary

Alila Napa Valley is seeking a Food and Beverage Manager to lead the front-of-house operations across Violetto, Salvia, In-Room Dining and all banquets, delivering Forbes-standard service and exquisite cuisine.

The role includes forecasting, budgeting, staffing, and training, partnering with the Director of F&B to optimize labor and costs while upholding luxury hospitality. Salary ranges from $75,000 to $90,000 per year, with relocation not offered at this time.

Qualifications

• 2 years previous supervisory or leadership experience in luxury dining or hospitality.
• Strong knowledge of Forbes service standards and luxury guest interactions.
• Demonstrated ability to coach, train, and develop colleagues.
• Scheduling, payroll oversight, hiring, and performance management experience.
• Proven ability to lead teams, build engagement, and drive results.
• ServSafe and Responsible Beverage certifications required or obtained upon hire.
• Excellent communication, teamwork, and problem-solving skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Lead the daily operations of all F&B outlets and banquets with a strong, visible presence on the floor.
• Ensure consistent alignment with Forbes Travel Guide standards in every guest interaction.
• Partner with the Director of F&B on forecasting, budgeting, cost control, and labor management.
• Oversee the creation and management of schedules, ensuring adequate staffing for all outlets and events.
• Drive hiring efforts: participate in interviews, selection, onboarding, and ongoing development.
• Coach, mentor, and evaluate colleagues and supervisors, fostering a culture of accountability and luxury hospitality.
• Lead the execution of private events and banquets in partnership with the Events and Culinary teams.
• Oversee purchasing, inventory, and beverage cost control measures.
• Monitor service flow, table touches, guest feedback, and adjust resources as needed.
• Address guest concerns with empathy, professionalism, and service recovery aligned to luxury standards.
• Support menu rollouts, wine and spirits training, and ongoing product knowledge development.
• Maintain all health, safety, sanitation, and compliance standards across outlets.

Skills

2 years supervisory/leadership inlux

Tools

ServSafe certification

Responsible Beverage certificates

Job description

Alila Napa Valley is seeking a Food and Beverage Manager to lead the front-of-house operations across Violetto, Salvia, In-Room Dining and all banquets, delivering Forbes-standard service and exquisite cuisine.

The role includes forecasting, budgeting, staffing, and training, partnering with the Director of F&B to optimize labor and costs while upholding luxury hospitality. Salary ranges from $75,000 to $90,000 per year, with relocation not offered at this time.