Luxury Eyewear Sales Associate — Customer Expert & Upsell

EssilorLuxottica; Schaumburg (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Sunglass Hut, part of EssilorLuxottica, is hiring a Retail Sales Associate in Schaumburg, IL. You will provide exceptional customer service, learn product trends, and build relationships with clients.

You will meet sales targets through upselling, maintain a clean store, and support omnichannel customer experiences across in-store and online platforms. The role requires 2+ years retail experience, a high school diploma, flexibility to work evenings/weekends/holidays, and excellent communication.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Skills

Communication skills

Interpersonal skills

Punctuality

Flexible hours

Team player

Customer relations

Education

High school diploma

Tools

POS system

Job description

Sunglass Hut, part of EssilorLuxottica, is hiring a Retail Sales Associate in Schaumburg, IL. You will provide exceptional customer service, learn product trends, and build relationships with clients.

You will meet sales targets through upselling, maintain a clean store, and support omnichannel customer experiences across in-store and online platforms. The role requires 2+ years retail experience, a high school diploma, flexibility to work evenings/weekends/holidays, and excellent communication.