Luxury Customer Experience Advisor

Pandora; Glen Burnie (MD); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Retirement savings

Learning & development

Employee discounts

Paid time off

Job summary

Pandora AME Operations in Maryland is seeking a Representative, Customer Experience to serve as the primary contact for escalated customer concerns across phone, email, and other channels. You will de-escalate issues, document interactions in the CRM, and educate customers on Pandora products and policies.

The role requires at least 2 years in customer service, strong communication, and the ability to handle high volumes while maintaining accuracy and confidentiality.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a contact center, retail, luxury, or e-commerce environment.
• Strong ability to de-escalate difficult situations with professionalism, empathy, and confidence.
• Excellent verbal and written communication skills with a customer-first mindset.

Responsibilities

• Serve as the primary point of contact for escalated customer concerns, delivering professional resolutions across phone, email, and other channels.
• Handle complex inquiries while balancing customer satisfaction with policies and procedures.
• De-escalate challenging situations through active listening and problem-solving.

Skills

Customer service

De-escalation

CRM experience

Communication skills

Multi-channel support

Tools

Salesforce

Microsoft Office

Job description

Pandora AME Operations in Maryland is seeking a Representative, Customer Experience to serve as the primary contact for escalated customer concerns across phone, email, and other channels. You will de-escalate issues, document interactions in the CRM, and educate customers on Pandora products and policies.

The role requires at least 2 years in customer service, strong communication, and the ability to handle high volumes while maintaining accuracy and confidentiality.