Luxury Beauty Client Concierge

Puig SL; Santa Clara (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Paid holidays

Paid time off

Job summary

Puig is seeking Client Advisors for BYREDO boutiques across North America. Join our luxury retail team to deliver elevated client experiences, cultivate lasting relationships, and drive sales as a brand ambassador.

Role encompasses product knowledge across fragrance, makeup, home, and lifestyle, with flexible full-time, part-time, or seasonal opportunities. Competitive hourly rates and a comprehensive benefits package are provided.

Qualifications

• 1-3+ years of experience in luxury retail, beauty, fragrance, fashion, hospitality, or a client-centric sales environment.
• Proven ability to build strong client relationships and deliver exceptional service.
• A passion for luxury retail and creating memorable client experiences.
• Strong communication and interpersonal skills.
• A proactive, adaptable, and dependable attitude.
• Availability for a flexible schedule, including weekends, holidays, and occasional extended hours as business needs require.
• Ability to lift boxes and support inventory-related tasks as needed.

Responsibilities

• Maintain knowledge of industry and market trends to evolve and optimize sales strategies.
• Provide an exceptional BYREDO client experience, demonstrating expertise and understanding of our elevated selling approach.
• Build rapport with returning clients by recognizing and understanding their needs, ensuring a personalized and unified shopping experience.
• Showcase BYREDO’s product portfolio across fragrance, makeup, home, and lifestyle categories, offering curated recommendations and memorable shopping experiences.
• Drive sales performance through strategic cross-selling and meaningful client relationship building.
• Utilize CRM tools to maintain client information, strengthen loyalty, and deliver personalized outreach.
• Contribute ideas and insights during store meetings to support boutique growth and performance.
• Build and nurture client relationships through personalized outreach, clienteling activities, events, and masterclasses.
• Provide thoughtful after-sales service to ensure ongoing client satisfaction.
• Create personalized shopping experiences that reflect each client’s unique tastes and preferences.
• Develop and maintain knowledge of BYREDO’s products, launches, and brand heritage.
• Participate in product education, training sessions, and new launch initiatives.
• Uphold the highest standards of product presentation, care, and luxury service.
• Support day-to-day store operations including inventory management, stock replenishment, and loss prevention initiatives.
• Maintain visual merchandising standards and boutique presentation in accordance with brand guidelines.
• Support operational efficiency and contribute to an organized, client-focused environment.
• Partner with boutique leadership and colleagues to drive business growth and enhance the client experience.

Job description

Puig is seeking Client Advisors for BYREDO boutiques across North America. Join our luxury retail team to deliver elevated client experiences, cultivate lasting relationships, and drive sales as a brand ambassador.

Role encompasses product knowledge across fragrance, makeup, home, and lifestyle, with flexible full-time, part-time, or seasonal opportunities. Competitive hourly rates and a comprehensive benefits package are provided.