Lux Front Desk Agent — Mountain Resort Concierge

The Lodge at Primland, Auberge Collection; Meadows of Dan (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

The Lodge at Primland, Auberge Collection in Meadows of Dan, VA invites a Front Desk Agent to warmly welcome guests and orchestrate seamless arrivals and departures, delivering personalized service with a touch of magic. You will manage check-ins/outs, room assignments, and special requests, using our property management system, while upholding luxury standards and confidentiality.

Prior experience in a luxury setting is preferred; strong English communication is essential.

Qualifications

• 1 year experience in same or similar role.
• Ability to clearly and pleasantly communicate in English, both orally and in writing.
• Ability to perform assigned duties with attention to detail.
• Ability to interact in a polite, professional, and engaging manner.
• Experience in a luxury environment is preferred.

Responsibilities

• Deliver exceptional, personalized guest service by managing check-ins, check-outs, room assignments, and special requests with professionalism and attention to detail
• Anticipate guest needs and provide tailored recommendations, concierge-level assistance, and prompt resolution of concerns to enhance the overall guest experience
• Maintain accurate guest records, process payments, and handle reservations using property management systems while ensuring data confidentiality and accuracy
• Uphold luxury brand standards by presenting a polished, welcoming demeanor and ensuring every guest interaction reflects excellence and hospitality
• Collaborate with housekeeping, concierge, and management teams to ensure seamless communication, operational efficiency, and consistently high service quality

Skills

Customer service experience

English communication

Luxury hospitality

Attention to detail

Tools

Property Management System

Job description

The Lodge at Primland, Auberge Collection in Meadows of Dan, VA invites a Front Desk Agent to warmly welcome guests and orchestrate seamless arrivals and departures, delivering personalized service with a touch of magic. You will manage check-ins/outs, room assignments, and special requests, using our property management system, while upholding luxury standards and confidentiality.

Prior experience in a luxury setting is preferred; strong English communication is essential.